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All properties in Cairns, Cairns, Queensland, Australia
1 room, 2 adults

Riley, a Crystalbrook Collection Resort , Cairns

5-star5 stars
131-141 Esplanade, Cairns, QLD, 4870, Australia

Luxury hotel with 3 restaurants, near Cairns Esplanade
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • This was an awesome stay! Well located just off the Esplanade, in perfect condition,…Mar. 11, 2020
  • Brand new gorgeous place... the pools are amazing!Dec. 8, 2019

Riley, a Crystalbrook Collection Resort , Cairns

from $208 CAD
  • Resort King
  • Urban King
  • Urban Twin
  • Resort Twin
  • Sea King
  • Panoramic Sea
  • Family Room, Multiple Beds, Partial Sea View
  • Suite, 1 King Bed with Sofa bed, Partial Sea View
  • Family Room

What’s around Riley, a Crystalbrook Collection Resort , Cairns

Landmarks

  • In Cairns Central Business District
  • Cairns Esplanade - 10 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk
  • Cairns Central Shopping Centre - 17 min walk
  • Cairns Convention Centre - 20 min walk
  • St Monica's Cathedral - 3 min walk
  • Center of Contemporary Arts - 4 min walk

Getting around

  • Cairns Intl. Airport (CNS) - 13 min drive
  • Cairns Station - 19 min walk
  • Freshwater Station - 19 min drive
  • Redlynch Station - 21 min drive

At a glance

Key facts

Hotel size

  • This hotel has 311 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Pool sun loungers
  • Billiards or pool table
Working away
  • Number of meeting rooms - 6
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2018
  • Elevator
  • ATM/banking
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Roll-in shower
Languages Spoken
  • English
  • Japanese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • First-run movies
  • Netflix
  • Digital TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Greenfields - This poolside café specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Riley, a Crystalbrook Collection Resort , Cairns’s small print

Also known as

  • Riley Crystalbrook Collection Resort Cairns
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Riley, a Crystalbrook Collection Resort Hotel
  • Riley, a Crystalbrook Collection Resort Cairns
  • Riley, a Crystalbrook Collection Resort Hotel Cairns

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7 AM to 9 PM.
  • Parking height restrictions apply.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place and guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    Deposit: AUD 75.00 per accommodation, per night

    Optional extras

    Credit card charges are subject to an extra charge of 1 percent

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Self parking costs AUD 12.00 per day

    Valet parking costs AUD 20.00 per day with in/out privileges

    Rollaway beds are available for AUD 60.0 per day

    Full breakfast is offered for an extra charge of AUD 38.00 for adults and AUD 38.00 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Riley, a Crystalbrook Collection Resort , Cairns

    • Does Riley, a Crystalbrook Collection Resort offer free cancellation for a full refund?
      Yes, Riley, a Crystalbrook Collection Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Riley, a Crystalbrook Collection Resort ?
      Yes. Self parking costs AUD 12.00 per day. Valet parking costs AUD 20.00 per day.
    • Is there a pool at Riley, a Crystalbrook Collection Resort ?
      Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
    • Are pets allowed at Riley, a Crystalbrook Collection Resort ?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Riley, a Crystalbrook Collection Resort ?
      You can check in from 2:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM.
    • Are there restaurants at or near Riley, a Crystalbrook Collection Resort ?
      Yes, there are 3 onsite restaurants.

    Recent reviews

    Exceptional 9.4 From 514 reviews

    Exceptional 10.0
    Lovely relaxing resort!
    Riley is a beautiful brand new resort! The room had a comfortable bed, lovely bathrobes, and slippers. The resort is centrally located, so we were able to walk everywhere. The pool area is fantastic! We have a lovely relaxing time at the resort!
    Bradley, ca5 night romance trip
    Exceptional 10.0
    Clean and modern room, amazing pool, resort feel
    The pool is one of their main features and it would make a person want to stay there just to swim or sunbathe for the day. We stayed in the urban view tower room. Room was modern, clean, quiet, and elegantly presented. Reception was helpful and told us of good restaurants around the city. Room had free water, a Nespresso machine, filtered water faucet in the mini-bar, comfortable room slippers, rainfall shower, and free movies to name a few things. Pool towels are available at the front desk. Parking is free by the lakeside. They also have on-site parking. Location is about a 10 to 15 minute walk to the main shops, restaurants, and casino. Alternatively, driving to these areas is relatively easy with both free and paid parking available. We would stay here again.
    Michael, ca1 night romance trip
    Exceptional 10.0
    Overall 5 stars!
    Elaine, ca3 night romance trip
    Good 6.0
    The hotel is still under construction and we were not told. There was no spa and no gym. It is false advertising to market this hotel as 5 stars. My advice is to avoid this hotel for the next few months until they get their stuff together.
    Patrick, ca3 night romance trip
    Exceptional 10.0
    Best hotel i've ever stayed at
    Most amazing hotel i've ever stayed at. Didn't want to leave to do anything because it has everything. Amazing rooms , service, facilities and service / Staff
    Chris, au1 night business trip
    Very Good 8.0
    Relaxing stay
    We are a couple and booked this hotel to stay somewhere relaxing on our 3 week trip of Australia. It was a great location with only a 15min walk to the port which we caught a boat out to the Great Barrier Reef. Snorkelling in the Great Barrier Reef is a must!! There were also many local restaurants and 3 on site. We particularly enjoyed the Paper Crane restaurant which had great food and excellent from the waiter Vaclev! Also we had a breakfast buffet every morning which was continually replenished with a variety of options. The pool was very good! Not too cold and with great views of the nearby mountain. The only thing I would have changed is too have a few more umbrellas for shade. We had a sea king room, the view was amazing! Also the rainfall shower was a lovely feature. However we did encounter two problems when we arrived: 1. The inter connecting door in our room was unlocked, luckily there was nobody in the room next door 2. The entrance door to our room would not lock. Both of these issues were resolved quickly however they shouldn’t have been issues in the first place. We went to the hotel spa and both had full body massages. It was really relaxing and would recommend it to anyone! Sera and Sam were great.
    James, gb5 night trip
    Exceptional 10.0
    Very nice hotel. Clean, good sized room. Gave good suggestions of places to go nearby (definitely check out hemingway brewing and Muddies). The pool was the highlight with the inflateable flamingos; it was also very large so you didn't feel crowded with others swimming. You can also mirror your phone to the TV in the room to watch Netflix, etc. Rooftop dining was crowded so we didn't eat there and we didn't try the café either. We did eat at the Asian themed restaurant which was tapas style. Food was good quality but service was a bit slow and they wouldn't let me put my dessert in a to-go container when I couldn't finish it all (but did bring it up to our room on a room service platter). I'd stay here again or at their other hotel in Cairns if coming back
    Paul, us2 night trip
    Exceptional 10.0
    Great new hotel Got an upgrade too which was so Good. Would highly recommend this place to stay
    Tina, au1 night trip
    Exceptional 10.0
    Absolutely beautiful new resort with amazing g amenities. Beautiful modern bathroom with large tub and separate shower. Great comfy bed. Beautiful and large vanishing edge pool with sand beach. Recommend highly.
    Mary, us4 night trip
    Exceptional 10.0
    outstanding customer experience
    I am very focused on customer experience and service,and I must say that the great people at Riley were outstanding. Friendly,smiling,efficient. Looking forward to coming back soon!
    Ragnar, us3 night family trip

    Riley, a Crystalbrook Collection Resort , Cairns

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