ZEN Hostel Kualanamu

Photo gallery for ZEN Hostel Kualanamu

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Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets

Overview of ZEN Hostel Kualanamu

ZEN Hostel Kualanamu

2-star property
No-frills Medan hostel with restaurant

7.6/10 Good

5 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Restaurant
  • 24/7 front desk
Jalan Arteri Kualanamu NO 9 A38, Tumpatan Nibung, Batang Kuis, Medan, North Sumatra, 20372
Main amenities
  • Restaurant
  • Free airport shuttle
  • 24-hour front desk
  • Air conditioning
  • TV in a common area

Choose dates to view prices

About this area

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 11 min drive
  • Free airport shuttle


  • Cindelaras - 7 min drive
  • Selera deli - 10 min drive
  • Rujak Simpang Jodoh - 12 min drive
  • Kopi Sadis - 12 min drive

About this property

ZEN Hostel Kualanamu

Property highlights
ZEN Hostel Kualanamu provides amenities like a free roundtrip airport shuttle and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • A 24-hour front desk, smoke-free premises, and a TV in the lobby
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms at ZEN Hostel Kualanamu have comforts such as air conditioning, in addition to amenities like free WiFi. Guests reviews speak well of the comfortable rooms at the property.


English, Indonesian

At a glance

Hotel size

  • 10 rooms


  • Check-in time from 2 PM - midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking


  • Free airport shuttle from 8 AM to 6 PM

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant

Traveling with children

  • Children stay free


  • 24-hour front desk


  • Television in common areas


  • English
  • Indonesian

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Shared bathroom

Stay connected

  • Desk
  • Free WiFi

Fees & policies

Refundable deposits

  • Deposit: IDR 100000.00 per stay


This property accepts credit cards. Cash is not accepted.

Also known as

ZEN Hostel Kualanamu Medan
ZEN Kualanamu Medan
ZEN Kualanamu
ZEN Hostel Kualanamu Medan
ZEN Hostel Kualanamu Hostel/Backpacker accommodation
ZEN Hostel Kualanamu Hostel/Backpacker accommodation Medan

Frequently asked questions

Does ZEN Hostel Kualanamu offer free cancellation for a full refund?
Yes, ZEN Hostel Kualanamu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at ZEN Hostel Kualanamu?
Sorry, pets aren't allowed.
Is parking offered on site at ZEN Hostel Kualanamu?
Sorry, there's no onsite parking at ZEN Hostel Kualanamu.
Is airport shuttle service offered by ZEN Hostel Kualanamu?
Yes, a free airport shuttle is available from 8 AM to 6 PM on request.
What are the check-in and check-out times at ZEN Hostel Kualanamu?
You can check in from 2 PM - midnight. Check-out time is noon.
Are there restaurants at or near ZEN Hostel Kualanamu?
Yes, there's an onsite restaurant. Nearby restaurants include Cindelaras (4.8 mi), selera deli (6.4 mi), and Rujak Simpang Jodoh (8 mi).

Overall score and ratings






Staff & service




Property conditions & facilities

10/10 Exceptional

The property was very clean and well maintained. The staff were very polite. The pick up service was good. Nothing I didn't like. I will stay there again
1-night trip
Verified Expedia guest review

10/10 Exceptional

antoine, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Great for a Short Stay
Our stay here started off not so well with a mix up about the free airport shuttle. We had confirmed to be collected at 14:00 from the airport but then after waiting until 14:30 received a message to say that the shuttle would not be coming and would have to take a taxi. Though this was frustrating the hotel did pay for said taxi when we arrived so fortunately all we lost was time. At the actual hotel there is a decent lobby with tables and chairs and the option to play table tennis though maybe additional comfy seats could be added as there was only one. We were on the top floor of this hotel which was a fair way up without a lift but nothing to worry about unless you’re very unfit with bags that weigh a tonne! The pod was very comfortable and private with the blind pulled and the room pleasantly air conditioned. The security lockers are card-key activated which is great though ours had a bit of a wonky foot so could in theory be broken into but we didn’t feel this was likely to happen and the locker was huge enough to fit all of our things into without issue. Breakfast was simple toast and spread but nice enough to hold you until later in the day and free snacks are also provided all day in the form of crisps and nuts. Water, tea and coffee are free all day too. There are a few nearby options for dinner and there’s a market immediately opposite which is handy (it’s in the same building as the 3D museum). We took the 09:00 shuttle back to the airport the next morning.
Kerry, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

8/10 Very good

Lit double en dortoir. Très propre. Fonctionnel. Sanitaires en commun propres. Navettes pour l'aéroport gratuites. Petit déjeuner à disposition. Parfait
elodie, 1-night romance trip
Verified Hotels.com guest review