Mercure Hangzhou West Lake, Hangzhou
3.5-star hotel with restaurant, near West Lake
- Free WiFi
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
From the minute we arrived until the time we left , the staff were amazing the boys at…
Mercure Hangzhou West Lake, Hangzhou
from $48 CAD- Deluxe Room
- Deluxe Room
- Executive Room
- Executive Room
- Standard Room
- Standard Room
- Superior Room
- Superior Room
Recent reviews
Very Good 8.4 From 37 reviews
Exceptional
Exceeded my expectations.
I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Kady, cn1 night family trip
Very Good
Last minute find in Hangzhou
The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
gb2 night family trip
Good
Disappointed with the housekeeping and bathroom hygiene.
Raymond, gb3 night family trip
Very Good
Nice place
Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
Ronald, us3 night family trip
Exceptional
Affordable comfortable and great people (service).
Very friendly staff and check-in. If I brought along the prince og Norway - I still would stay there again. My son and I really enjoyed ourself there and after many hours of walking the streets of Hangzhou and West Lake area (4-5 hours) we really enjoyed settling in with dinner at the hotel. Loved the food, the quite and serviceminded personnel that made our 6 days there vety special. We intended to stay for two nights...but kept extending our booking. Very reasonable as well. We afforded ourselves one room each seeing the it equated to the same price as one room in Shanghai....🙂
Lars Erling, us1 night family trip
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