Mercure Hangzhou West Lake, Hangzhou

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.

Disappointed with the housekeeping and bathroom hygiene.

Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.

Very friendly staff and check-in. If I brought along the prince og Norway - I still would stay there again. My son and I really enjoyed ourself there and after many hours of walking the streets of Hangzhou and West Lake area (4-5 hours) we really enjoyed settling in with dinner at the hotel. Loved the food, the quite and serviceminded personnel that made our 6 days there vety special. We intended to stay for two nights...but kept extending our booking. Very reasonable as well. We afforded ourselves one room each seeing the it equated to the same price as one room in Shanghai....🙂