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1 room, 2 adults

Mercure Hangzhou West Lake, Hangzhou

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006, China

Central hotel with restaurant, connected to a shopping center, near West Lake
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 19 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • From the minute we arrived until the time we left , the staff were amazing the boys at…Aug. 26, 2019
  • Great central location. English speaking manager and concierge really helpful. Clean room…May 1, 2019

Mercure Hangzhou West Lake, Hangzhou

from $64 CAD
  • Deluxe Room
  • Deluxe Room
  • Executive Room
  • Executive Room
  • Standard Room
  • Standard Room
  • Superior Room
  • Superior Room

What’s around Mercure Hangzhou West Lake, Hangzhou

Landmarks

  • In Downtown Hangzhou
  • West Lake - 19 min walk
  • Broken Bridge - 30 min walk
  • Si Cheng Church - 13 min walk
  • Wushan Night Market - 13 min walk
  • Zhejiang University First Affiliated Hospital - 14 min walk
  • Hangzhou China Silk Town - 15 min walk
  • Wulin Square - 25 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive
  • Hangzhou East Railway Station - 8 min drive
  • Hangzhou Station - 8 min drive
  • Hangzhou South Station - 17 min drive
  • Longxiangqiao Station - 18 min walk
  • Chengzhan Station - 21 min walk
  • Fengqi Road Station - 21 min walk

At a glance

Key facts

Hotel size

  • This hotel has 292 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time starts at noon
  • Check-out time is noon
  • Express check-out
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 coffee shops/cafés
  • Restaurant
  • Bar/lounge
  • Room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Wheelchair accessible path of travel
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Slippers
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Mercure Hangzhou West Lake, Hangzhou’s small print

Also known as

  • Mercure Hangzhou West Lake Hotel
  • Mercure Hangzhou West Hotel
  • Mercure Hangzhou West Hangzhou
  • Mercure Hangzhou West Lake Hotel
  • Mercure Hangzhou West Lake Hangzhou
  • Mercure Hangzhou West Lake Hotel Hangzhou

Policies

Guests under 14 years old are not allowed in the health club or fitness facility.

Optional extras

Self parking costs CNY 10 per day with in/out privileges

Breakfast costs between CNY 69 and CNY 69 for adults, and CNY 0 and CNY 69 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.4 From 29 reviews

Exceptional 10.0
Exceeded my expectations.
I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Kady, cn1 night family trip
Very Good 8.0
Last minute find in Hangzhou
The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
gb2 night family trip
Good 6.0
Disappointed with the housekeeping and bathroom hygiene.
Raymond, gb3 night family trip
Very Good 8.0
Nice place
Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
Ronald, us3 night family trip
Exceptional 10.0
Affordable comfortable and great people (service).
Very friendly staff and check-in. If I brought along the prince og Norway - I still would stay there again. My son and I really enjoyed ourself there and after many hours of walking the streets of Hangzhou and West Lake area (4-5 hours) we really enjoyed settling in with dinner at the hotel. Loved the food, the quite and serviceminded personnel that made our 6 days there vety special. We intended to stay for two nights...but kept extending our booking. Very reasonable as well. We afforded ourselves one room each seeing the it equated to the same price as one room in Shanghai....🙂
Lars Erling, us1 night family trip

Mercure Hangzhou West Lake, Hangzhou

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