Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Hangzhou, Zhejiang, China
1 room, 2 adults

Mercure Hangzhou West Lake, Hangzhou

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Dry cleaning/laundry service
  • Elevator
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006, China

Central hotel with restaurant, connected to a shopping center, near West Lake
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
  • Incredible! Luxurious and incredible location but the most important thing is that the…Jan. 13, 2020
  • We had a 2 nights stay and received very good services at the reception, breakfast. The…Dec. 27, 2019

Mercure Hangzhou West Lake, Hangzhou

  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Single Beds
  • Privilege, Executive Room, 1 King Bed
  • Privilege, Executive Room, 2 Single Beds
  • Standard Room, 1 King Bed
  • Standard Room, 1 Queen Bed
  • Superior Room, 1 King Bed
  • Superior Room, 2 Single Beds

What’s around Mercure Hangzhou West Lake, Hangzhou

Landmarks

  • In Downtown Hangzhou
  • West Lake - 19 min walk
  • Si Cheng Church - 13 min walk
  • Wushan Night Market - 13 min walk
  • Zhejiang University First Affiliated Hospital - 14 min walk
  • Hangzhou China Silk Town - 15 min walk
  • Wulin Square - 25 min walk
  • Former Residence of Sha Menghai - 26 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 37 min drive
  • Hangzhou Station - 5 min drive
  • Hangzhou East Railway Station - 8 min drive
  • Hangzhou South Station - 17 min drive
  • Longxiangqiao Station - 18 min walk
  • Chengzhan Station - 21 min walk
  • Fengqi Road Station - 21 min walk

At a glance

Key facts

Hotel size

  • This hotel has 292 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time noon-anytime
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival. Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Transportation

Parking

  • Self parking* on site (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 coffee shops/cafés
  • Restaurant
  • Bar/lounge
  • Room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Slippers
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Mercure Hangzhou West Lake, Hangzhou’s small print

Also known as

  • Mercure Hangzhou West Lake Hotel
  • Mercure Hangzhou West Hotel
  • Mercure Hangzhou West Hangzhou
  • Mercure Hangzhou West Lake Hotel
  • Mercure Hangzhou West Lake Hangzhou
  • Mercure Hangzhou West Lake Hotel Hangzhou

Policies

Guests under 14 years old are not allowed in the health club or fitness facility.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self parking costs CNY 10 per day with in/out privileges

Breakfast costs between CNY 69 and CNY 69 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Hangzhou West Lake, Hangzhou

  • Does Mercure Hangzhou West Lake offer free cancellation for a full refund?
    Yes, Mercure Hangzhou West Lake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Mercure Hangzhou West Lake currently open?
    Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
  • What are the cleanliness and hygiene measures currently in place at Mercure Hangzhou West Lake?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mercure Hangzhou West Lake?
    Yes. Self parking costs CNY 10 per day. Parking spots may be limited.
  • Are pets allowed at Mercure Hangzhou West Lake?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Mercure Hangzhou West Lake?
    You can check in from noon to anytime. Check-out time is noon.
  • Are there restaurants at or near Mercure Hangzhou West Lake?
    Yes, there's an onsite restaurant.

Recent reviews

Fabulous 8.6 From 44 reviews

Very Good 8.0
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Oh, my3 night family trip
Exceptional 10.0
Luxury at no cost smiles everywhere
From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Wayne, nz1 night romance trip
Exceptional 10.0
Exceeded my expectations.
I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Kady, cn1 night family trip
Very Good 8.0
Last minute find in Hangzhou
The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
gb2 night family trip
Good 6.0
Disappointed with the housekeeping and bathroom hygiene.
Raymond, gb3 night family trip
Very Good 8.0
Nice place
Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
Ronald, us3 night family trip
Exceptional 10.0
Affordable comfortable and great people (service).
Very friendly staff and check-in. If I brought along the prince og Norway - I still would stay there again. My son and I really enjoyed ourself there and after many hours of walking the streets of Hangzhou and West Lake area (4-5 hours) we really enjoyed settling in with dinner at the hotel. Loved the food, the quite and serviceminded personnel that made our 6 days there vety special. We intended to stay for two nights...but kept extending our booking. Very reasonable as well. We afforded ourselves one room each seeing the it equated to the same price as one room in Shanghai....🙂
Lars Erling, us1 night family trip

Mercure Hangzhou West Lake, Hangzhou

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