Mercure Almaty City Center

Photo gallery for Mercure Almaty City Center

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Standard Double Room, 1 Double Bed | Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk

Overview of Mercure Almaty City Center

UNESCO Sustainable Travel Pledge

Mercure Almaty City Center

4.0 star property
4-star hotel in Almaly District with 2 restaurants and bar/lounge

9.2/10 Superb

65 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Bathtub
Map
53 Abylai Khan Avenue, Almaty, 50004
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • Spa tub
  • 24-hour room service
  • Spa services
  • Babysitting
  • Business center
  • Airport shuttle
  • UNESCO Sustainable Property
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Almaly District

Getting around

  • Almaty (ALA-Almaty Intl.) - 27 min drive
  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Airport shuttle (surcharge)

About this property

Mercure Almaty City Center

4-star eco-friendly hotel in the heart of Almaly District
At Mercure Almaty City Center, you can look forward to a roundtrip airport shuttle, a library, and laundry facilities. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a massage.Enjoy international cuisine and more at the two onsite restaurants. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Buffet breakfast (surcharge), a computer station, and a porter/bellhop
  • Luggage storage, tour/ticket assistance, and meeting rooms
  • Guest reviews speak well of the dining options, helpful staff, and walkable location
Room features
All 117 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning. Guests reviews speak well of the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with bathtubs and bidets
  • 42-inch LED TVs with digital channels
  • Coffee/tea makers, fans, and daily housekeeping

Languages

English, French, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 117 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • Library
  • Fitness center
  • Spa services
  • Spa tub
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • Russian

Room amenities

Be entertained

  • 42-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Bathtub only
  • Bidet
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

Gourdet - This restaurant specializes in international cuisine and serves lunch and dinner.
Barkhan - Onsite lobby lounge. Open 24 hours. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 5600 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one-way)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards and cash.

Also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Does Mercure Almaty City Center offer free cancellation for a full refund?
Yes, Mercure Almaty City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Almaty City Center?
As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at Mercure Almaty City Center on 5 Oct 2022 start from CA $191, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Almaty City Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Almaty City Center?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Almaty City Center?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Mercure Almaty City Center?
Yes, an airport shuttle is available. The charge is KZT 6000 per vehicle one-way.
What are the check-in and check-out times at Mercure Almaty City Center?
You can check in from 2:00 PM - midnight. Check-out time is noon.
Is there an onsite casino at Mercure Almaty City Center?
No, this hotel doesn't have a casino, but Casino Zodiak (20-min drive) is nearby.
What is there to do at Mercure Almaty City Center and nearby?
Mercure Almaty City Center has a sauna and a Turkish bath.
Are there restaurants at or near Mercure Almaty City Center?
Yes, there are 2 onsite restaurants, featuring international cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include City (4-min walk), China Town (4-min walk), and Rodem (4-min walk).
What's the area around Mercure Almaty City Center like?
Mercure Almaty City Center is a short 15-minute walk from MEGA Park and 15 minutes' walk from Zenkov Cathedral. Travelers say the area is walkable and good for shopping.

Overall score and ratings

9.2

Superb

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

Fahad, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Feruza, 3-night family trip
Verified Expedia guest review

4/10 Fair

Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Sabina, 1-night business trip
Verified Expedia guest review

2/10 Poor

Zhanna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is my 4th stay at this property
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
teodor, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect for walking around city center Almaty
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
teodor, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Yoshie, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Payal, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MR DANIEL R, 1-night business trip
Verified Hotels.com guest review