Five Volcanoes Boutique Hotel

Photo gallery for Five Volcanoes Boutique Hotel

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Deluxe Double Room | Minibar, desk, blackout drapes, bed sheets

Overview of Five Volcanoes Boutique Hotel

Five Volcanoes Boutique Hotel

3.5 star property
3.5-star hotel in Cyuve with outdoor pool and restaurant

8.4/10 Very good

6 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
The price is CA $446
Price available on 10/02/2022
Map
B.P. 3103, Kigali, Cyuve
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Lobby fireplace
  • Front desk safe
  • Laundry service
  • Meeting room
  • Multilingual staff
For families
  • Refrigerator
  • Private bathroom
  • Separate dining area
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Choose dates to view prices

About this area

Getting around

  • Airport shuttle (surcharge)

About this property

Five Volcanoes Boutique Hotel

3.5-star hotel
Consider a stay at Five Volcanoes Boutique Hotel and take advantage of a free breakfast buffet, a roundtrip airport shuttle, and a terrace. Treat yourself to a massage or other spa services. Stay connected with free WiFi in public areas, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
Other perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Smoke-free premises, a front desk safe, and concierge services
  • A 24-hour front desk, an elevator, and luggage storage
  • Guest reviews give good marks for the pool and helpful staff
Room features
All guestrooms at Five Volcanoes Boutique Hotel include thoughtful touches such as separate dining areas and bathrobes, as well as amenities like minibars and free bottled water. Guest reviews say good things about the comfortable, spacious rooms at the property.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies or patios, separate dining areas, and refrigerators

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 11 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • An outdoor pool

Accessibility

  • Elevator

Languages

  • English
  • French

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 250 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for USD 265.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chairs

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the swimming pool or spa tub without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Policies

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Five Volcanoes Boutique Hotel Ruhengeri
Five Volcanoes Boutique Ruhengeri
Five Volcanoes Boutique
Five Volcanoes Hotel Cyuve
Five Volcanoes Boutique Hotel Hotel
Five Volcanoes Boutique Hotel Cyuve
Five Volcanoes Boutique Hotel Hotel Cyuve

Frequently asked questions

Does Five Volcanoes Boutique Hotel offer free cancellation for a full refund?
Yes, Five Volcanoes Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Five Volcanoes Boutique Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Five Volcanoes Boutique Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Five Volcanoes Boutique Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Five Volcanoes Boutique Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Five Volcanoes Boutique Hotel?
Yes, an airport shuttle is available. The charge is USD 250 per vehicle one way.
What are the check-in and check-out times at Five Volcanoes Boutique Hotel?
You can check in starting at 2 PM. Check-out time is 10 AM.
What is there to do at Five Volcanoes Boutique Hotel and nearby?
Five Volcanoes Boutique Hotel has an outdoor pool.
Are there restaurants at or near Five Volcanoes Boutique Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Superior Bar (2.7 mi), Skyblue (2.9 mi), and cafeteria and bakery (2.9 mi).
Does Five Volcanoes Boutique Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.

Overall score and ratings

8.4

Very good

8.3/10

Cleanliness

8.7/10

Staff & service

6.0/10

Amenities

7.3/10

Property conditions & facilities

2/10 Poor

This hotel is absolutely horrible! It is incredibly overpriced, at the same rate as a Luxury Hotel, but they have service comparable to a Motel in Rural Alabama. They don't have a restaurant, they have a cafeteria with a fixed menu. The portions are tiny (cheap) and I left each meal still feeling hungry. They do not have internet in the Rooms. They do not stock their minibar. Half of the electrical outlets in each room do not work. The entrance of each room is accessed through a back alley walkway so that the rooms feel like a Maids Quarters. Each room is built out of cinderblocks and no insulation, so it is very cold at night. The bathroom showers do not drain correctly so the bathroom will flood during a shower. The rooms are not properly cleaned for new guests, and running your finger along surfaces yields a large amount of dust. Criminally Overrated!
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely pool to relax by. Terrific staff and food.
June, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

One of the best!
This was one of the best hotel experiences i have ever had! The staff was so welcoming and helpful. They even clean your hiking boots. I would come back just to stay here one more night.
Joakim, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely relaxing hotel - Woken by stunning birdsong, terrific views of the volcanoes, excellent food and great wine selection. I had wonderful service from the small & dedicated staff. They arranged a super guide (Honore) to take me gorilla trekking. Couldn’t fault the place!
Robin, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely staff, nice pool and good food. We stayed in a deluxe room which was lovely and spacious. The rooms are a little dark but have a nice little terrace with two comfortable chairs. Nice touch to have a fridge/minibar and kettle with coffees and teas supplied. I had a massage which was excellent and the cleaning of the boots post trek and snack pack provided all were nice touches that added to our positive experience. Would definitely recommend staying here!
Milli, 3-night trip
Verified Expedia guest review

8/10 Very good

July 2018
The staff were welcoming and accommodating. The hotel was quiet, clean and enjoyable. The food was good and the pool area was pleasant and inviting.
2-night trip
Verified Orbitz guest review