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Relais & Chateaux Chaptel Hangzhou, Hangzhou

4-star hotel with restaurant, near West Lake

  • Free WiFi
From
$451 CAD

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8.8.Fabulous.
  • It’s a suite rather than a room. You get a huge space, more than enough for a family! The…

    Oct. 14, 2019

  • Great location within 5min walking distance to west lake, major shopping area and…

    Sep. 22, 2018

See all 5 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 26 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • 24-hour business center
  • Airport shuttle

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Free toiletries

What’s around

  • Heart of Hangzhou
  • West Lake - 4 min walk
  • No.2 Park - 7 min walk
  • Broken Bridge - 21 min walk
  • China Academy of Art - 21 min walk
  • Zhongshan Park - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Classic Townhome, 1 King Bed, Terrace
  • Family Townhome, 2 Bedrooms, Patio, City View
  • Deluxe Suite, 1 King Bed, Ensuite, Garden Area
  • Deluxe villa 

Location

  • Heart of Hangzhou
  • West Lake - 4 min walk
  • No.2 Park - 7 min walk

What’s around

Landmarks

  • Heart of Hangzhou
  • West Lake - 4 min walk
  • No.2 Park - 7 min walk
  • Broken Bridge - 21 min walk
  • China Academy of Art - 21 min walk
  • Zhongshan Park - 37 min walk
  • Hangzhou Botanical Garden - 3.1 mi / 5 km
  • Zhejiang University - 3.3 mi / 5.3 km
  • Lingyin Temple - 4.8 mi / 7.8 km
  • Hangzhou Zoo - 5.9 mi / 9.5 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
  • Hangzhou Station - 5 min drive
  • Hangzhou East Railway Station - 9 min drive
  • Hangzhou South Station - 18 min drive
  • Longxiangqiao Station - 3 min walk
  • Ding'an Road Station - 14 min walk
  • Fengqi Road Station - 14 min walk
  • Airport shuttle

At a glance

Hotel size

  • This hotel has 26 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli

Working away

  • 24-hour business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 0
  • Year Built - 1930
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Relais & Chateaux.

Small print

Also known as

  • Relais Chateaux Chaptel Hangzhou Hotel
  • Relais Chateaux Chaptel Hotel
  • Relais Chateaux Chaptel Hangzhou
  • Relais Chateaux Chaptel
  • Relais & Chateaux Chaptel Hangzhou Hotel
  • Relais & Chateaux Chaptel Hangzhou Hangzhou
  • Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

Optional extras

Rollaway beds are available for CNY 575.0 per day

Buffet breakfast is offered for an extra charge of CNY 188 for adults and CNY 94 for children (approximately)

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: CNY 1000.0 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Relais & Chateaux Chaptel Hangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Be For Time (3-min walk), Café at the Hyatt (4-min walk), and Hubin 28 (4-min walk).
  • Recommended spots to visit include West Lake (4-min walk) and No.2 Park (7-min walk), along with Broken Bridge (1.1 mi) and China Academy of Art (1.1 mi).
8.8.Fabulous.
  • 10.0.Exceptional

    great place

    Very good location .great service

    2 night business trip, Aug. 25, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい!

    2 night family trip, May 5, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    在5年前住过这特色酒店,当时酒店开了不久,独特的风格使我老婆特别喜欢。这次再到杭州,老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风,做完大事臭味很久都不散。

    1 night family trip, Dec. 27, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    JIA, 3 night family trip, Jun. 11, 2018

    Verified Hotels.com guest review

See all 5 reviews