Global Luxury Suites in South End, Boston

The rental company moved my location due to a bug in their software The procedure to get access to the apartment was a nightmare, the concierge was unable to assist. Multiple emails with the rental group with promises of "we will send you the key code in a few hours", to "a few mins" all of which passed with no information. When you finally have to call them, you're on hold for 10 mins while they give you a key code. Get to the door, the key pad doesn't light up when pressed. Another 10 min call. I picked up on something the support person on the call said, did you "pad" the key pad.. So i basically slapped the front of the keypad with my whole hand and it light up.. Typed in the numbers, nothing, third time i noticed a check mark in the key pad, pressed that after entering the numbers and magic. It clicked and i had access. Go into the apartment, still on hold with the customer service at the rental property, and find that there are instructions on how to use the key pad hanging on the inside of the door.... So the keypad requires instructions... and those instructions we not on the outside of the damn door.. I hung up on the call, and in fairness they did call me back, saying they had changed the key code and provided me with a new one. The apartment layout is nice However the towels were pretty flimsy, one of the showers leaked, one of the toilets ran every 30 - 40 mins. I was so tired that it didn't matter, was there for one night and just slept through it.

If you think you're getting a hotel, you're not. Therefore there are many amenities that don't exist, bag check, onsite parking or even a front desk that can actually answer questions. The place is clean and in a nice location across from a Whole Foods, but don't expect good service. Several staff members were impolite and rude, even though they didn't have answers to basic questions on parking. Check out is more like an AirBnB than a hotel, so you're on your own but paying the price of a hotel.

I'd do it again!

Global Luxury Suites in South End properties was a perfect stay for me and my family. Check-in was easy, apt was very clean and comfortable, and my 7yr old said mom this place feels like home. The only thing that was disappointing was we did not have access to the pool. Otherwise, our stay was excellent!

This is such a nice apartment - everything is clean, brand new, and so nice. A gift bag is left in the kitchen that includes dishwasher and laundry detergent among other things. There is a full size washer and dryer in the bathroom. The neighborhood is also great - very up and coming. The only weird thing is the check in process is pretty involved, requiring you to submit a photo of both sides of a credit card.

Terrible service. Horribly overpriced. False advertising -- this is not a hotel by any means. The "Global Luxury Suites" staff is generally not available to help you if you need anything. AVOID.

The properties integration with Expedia is not good. We were the 2nd reservation in a week where they did not have our reservation in the system. I would blame Expedia first for not being able to sell what they have on their website, and would put Global LS second since they were aware of the problem (2nd in a week) and didn't do anything about it.

Air conditioning didn’t work and unit was entirely to small. Ad on VRBO very misleading on the unit, property was great though.

This is a very beautiful place to stay

For us this property was perfect. Keep in mind that it is more like renting an air bnb than a hotel as far as amenities and service go (no room service or daily housekeeping, etc). But our family really enjoyed having the extra space and honestly the unit feels brand new. Wish they would have done a slightly better job with cleaning because baseboards and some of the counters were dusty and couch had some previous hair on it but overall for the price would definitely stay here again. Also the location is great—Whole Foods across the street and pharmacy next door.