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The Fives Downtown Hotel & Residences - All Inclusive

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Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of The Fives Downtown Hotel & Residences - All Inclusive

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The Fives Downtown Hotel & Residences - All Inclusive

5.0 star property
All-inclusive property with spa, near Quinta Avenida

8.4/10 Very good

83 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is CA $335
Price available on 12/10/2022
Map
Av 10 entre Calle 2 y 4, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 poolside bars
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Self parking
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Business center
Feel at home
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 6 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Playacar Golf Club - 9 min drive
  • Xplor Theme Park - 19 min drive
  • Xcaret Eco Theme Park - 22 min drive
  • Ferry to Cozumel - 26 min drive
  • Tres Rios Ecopark - 23 min drive
  • Maroma Beach - 29 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • Casa del Agua - 2 min walk
  • Los Portales - 3 min walk
  • Falafel Nessya - 3 min walk
  • MI Kfe - 3 min walk
  • La Brocherie - 3 min walk

About this property

The Fives Downtown Hotel & Residences - All Inclusive

Putting you within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach, The Fives Downtown Hotel & Residences - All Inclusive features a rooftop terrace and offers an airport shuttle (available 24 hours) for MXN 2160.00 per person. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Mercatto, one of 2 restaurants, which serves Italian cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 2 poolside bars, a bar/lounge, and a fitness center. Fellow travelers say good things about the location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 90 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 330 per night)
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast
  • 2 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

What to do

  • Beach nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. The spa is equipped with a sauna. The spa is open daily.

Dining

Mercatto - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Puro Beach - This restaurant serves brunch and dinner. Guests can enjoy drinks at the bar. Open daily.
El Tigre - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2160.00 per person (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1000 per stay
  • Pets are allowed for an extra charge of MXN 350 per accommodation, per night

Parking

  • Self parking costs MXN 330 per night

Pool, spa, & gym (if applicable)

  • Facility access costs MXN 360 per person, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Fives Downtown Hotel Playa del Carmen
Fives Downtown Hotel
Fives Downtown Playa del Carmen
Fives Downtown
The Fives Downtown Hotel Residences

Frequently asked questions

Does The Fives Downtown Hotel & Residences - All Inclusive offer free cancellation for a full refund?
Yes, The Fives Downtown Hotel & Residences - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Fives Downtown Hotel & Residences - All Inclusive?
As of 9 Dec 2022, prices found for a 1-night stay for 2 adults at The Fives Downtown Hotel & Residences - All Inclusive on 10 Dec 2022 start from CA $335, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Fives Downtown Hotel & Residences - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Fives Downtown Hotel & Residences - All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at The Fives Downtown Hotel & Residences - All Inclusive?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 350 per accommodation, per night, and there's also a deposit of MXN 1000 per stay. Service animals are exempt from fees.
Is parking offered on site at The Fives Downtown Hotel & Residences - All Inclusive?
Yes. Self parking costs MXN 330 per night. Parking spots may be limited.
Is airport shuttle service offered by The Fives Downtown Hotel & Residences - All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 2160.00 per person roundtrip.
What are the check-in and check-out times at The Fives Downtown Hotel & Residences - All Inclusive?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at The Fives Downtown Hotel & Residences - All Inclusive and nearby?
The Fives Downtown Hotel & Residences - All Inclusive has 2 poolside bars and a spa, as well as a fitness center.
Are there restaurants at or near The Fives Downtown Hotel & Residences - All Inclusive?
Yes, there are 2 onsite restaurants, featuring Italian cuisine. Nearby restaurants include La Brocherie (3-min walk), Eat Bar (3-min walk), and Asadero el Pollo (3-min walk).
What's the area around The Fives Downtown Hotel & Residences - All Inclusive like?
The Fives Downtown Hotel & Residences - All Inclusive is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 3-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Maritime Terminal. Travelers say this property is in a good location.

Overall score and ratings

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Loved Loved Loved it
Great experience
Andrea, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Meaghan, 7-night trip
Verified Expedia guest review

10/10 Exceptional

I love the resort
Nuriddin, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property itself was very nice the rooftop pool is gorgeous but wear shoes it’s time to replace that wood floor the food was great and the staff were lovely
Jessica m, 4-night trip
Verified Expedia guest review

10/10 Exceptional

LATOYA, 2-night trip
Verified Expedia guest review

2/10 Poor

Very disappointed. I been to Cancun around 10 times & this hotel is terrible. I always read the reviews before i booked the hotel & base on the excellent reviews on the website so i booked this hotel for my family i am very very disappointed. Lot of good or even better hotel rate not even a 4 star hotel but way much better than this hotel.
LYNN, 3-night family trip
Verified Expedia guest review

8/10 Very good

The hotel and staff was amazing, the only one thing negative about the hotel stay was that the room AC didn’t cool enough. I mean it was almost 90F outside and we left the room AC on for the room to cool down but when we returned the room still wasn’t cold enough. We tried to set the AC to 20C but it won’t go below 27C-26.5C which honestly isn’t cold enough which led to not a prorper sleep and it being too hot to sleep. Other than that everything else was perfect
ASHISH, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good
Paola, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great place but beware
jameson, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location, amazing pool view and great staff.
Ernixh Harris, 2-night trip
Verified Expedia guest review