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All properties in Monterrey, Nuevo Leon, Mexico
1 room, 2 adults

Krystal Urban Monterrey, Monterrey

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Theme park(s) nearby
  • Dry cleaning/laundry service
Blvd. Antonio L. Rodríguez 1880, Monterrey, NL, 64650, Mexico

Hotel with indoor pool, connected to a shopping center, near Galerias Monterrey
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Theme park(s) nearby
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • ExcelentDec. 2, 2020
  • Great hotel in a great zone. Very new and spacious Jul. 21, 2020

Krystal Urban Monterrey, Monterrey

from $53 CAD
  • Junior Suite, 1 King Bed
  • Superior Room, 1 King Bed
  • Superior Room, 2 Double Beds

What’s around Krystal Urban Monterrey, Monterrey

Landmarks

  • Galerias Monterrey - 33 min walk
  • Spainish Consulate - 5 min walk
  • Plaza San Pedro Mall - 24 min walk
  • Museo del Obispado - 2.8 mi / 4.5 km
  • Paseo San Pedro - 2.5 mi / 4.1 km
  • UANL School of Medicine - 2.6 mi / 4.2 km
  • Alameda - 4.5 mi / 7.3 km
  • Plaza Fiesta San Agustin - 5 mi / 8 km

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 32 min drive
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 150 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

Offsite

  • Free area shuttle within 10 kilometers

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Krystal Urban Monterrey, Monterrey’s small print

Also known as

  • Krystal Urban Monterrey Hotel
  • Krystal Urban Hotel
  • Krystal Urban
  • Krystal Urban Monterrey Hotel
  • Krystal Urban Monterrey Monterrey
  • Krystal Urban Monterrey Hotel Monterrey

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 149 for adults and MXN 75 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Urban Monterrey, Monterrey

  • Does Krystal Urban Monterrey offer free cancellation for a full refund?
    Yes, Krystal Urban Monterrey does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Urban Monterrey?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Urban Monterrey?
    Yes, there's free self parking.
  • Is there a pool at Krystal Urban Monterrey?
    Yes, there's an indoor pool.
  • Are pets allowed at Krystal Urban Monterrey?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Krystal Urban Monterrey?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Urban Monterrey?
    Yes, there's an onsite restaurant that offers Mexican cuisine. Nearby restaurants include Corner Deli (2.1 mi), Bread Panaderos Artesanales (2.1 mi), and Yama-to Valle (2.1 mi).
  • Is there an onsite casino at Krystal Urban Monterrey?
    No, this hotel doesn't have a casino, but Foliatti Casino (7-min drive) and Casino Monterrey (9-min drive) are both nearby.
  • What is there to do at Krystal Urban Monterrey and nearby?
    Krystal Urban Monterrey has an indoor pool and a picnic area.

Recent reviews

Very Good 8.4 From 278 reviews

Exceptional 10.0
Everything was excellent!!! Una precaucion perfecta con esta situacion de Covid19, tanto en habitacion como en restaurant y magnifique servicio
ROSYESCAMILLA, us4 night family trip
Good 6.0
El staff fue sumamente agradable todo el tiempo y siempre dispuesto a servir El cuarto le faltaba limpieza y tuvimos que pedir mas extra cuidado en eso, especialmente la alfombra donde se veían uñas y polvo en los muebles. No había una plancha no secadora de pelo. No pudimos abrir las cortinas porque la vista era hacia un edificio en construcción y si fue molestia pues los outlets no funcionaban solo uno detrás de la cama y una lampara; el resto de las lámparas no prendían. La cafetera fue el mismo drama no funcionó. Hemos llegado en otras ocasiones y esta fue la que mas decepción nos causo.
Rossyd, us6 night family trip
Fair 4.0
El desayuno bufete que manejan está muy bueno y muy variado. La habitación no es nada del otro mundo, el colchón viejo y muy suave para mí gusto, la pantalla de la televisión estaba dañada, no salía agua caliente para bañarse (apenas tibia), no salía aire fresco en el aire acondicionado, no servía la máquina de hielos del piso 1, el estacionamiento olía muy mal a drenaje, una de las patas de la cama estaba rota y la cama se movía
Fernando, us1 night family trip
Good 6.0
Clean, modern room. Broken lamp, hanging. AC inadequate. Prepaid for breakfast, then argued with waiter for 15-minutes about whether I had pre-paid.
Lee, us1 night business trip
Exceptional 10.0
Very nice and clean. Very good location. Recommended.
us2 night family trip
Exceptional 10.0
Nice hotel
Nice location, price and really affordable prices
RENE, mx1 night family trip
Very Good 8.0
The first night, unfortunately, was not as pleasant as I would like to admit. the air conditioning in the first floor was not fully functional and the climate was stuck on 28C/82.4F... I was more tired than willing to relocate and had hopes the temperature would decrease eventually as I arrived at midnight, which was not the case. The next day, the staff immediately assisted me in relocating rooms and from there on, I was 100% completely satisfied with my stay! The second room on the fourth floor was very clean, comfortable and relaxing! The dinner and breakfast options are high quality with Room service running all night long. I highly recommend this for the value you receive for the price!
MauM., us4 night family trip
Poor 2.0
No dormimos con el cuarto a 27.5
Muy mala experiencia al llegar y encontrar todos las tablas del closet y cajones de los muebles sucios. Adicionalmente la segunda noche se descompuso el aire acondicionado, lo reporté y. O lo compusieron y no hicieron nada, por tal razón y con el cuarto a 27.5 grados no pudimos dormir. Pésimo.
LAURA, mx2 night romance trip
Very Good 8.0
The best hotel to stay for the price.
Eduardo, us1 night business trip
Good 6.0
A/C unit leaking
A/C unit above the room entrance door was leaking all the time. I heard some other guests complaining about the same issue. It is a shame that people working here is great and the installations are bad. i wont cine back here next time I visit Monterrey
Adriana I, us5 night family trip

Krystal Urban Monterrey, Monterrey