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The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

4.0 star property
Adults-only beachfront hotel with pool bar, near Cruise Ship Terminal

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The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

2 outdoor pools
Hallway
Junior Suite Hacienda Pool View
7 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, minibar, in-room safe, desk

Overview of The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

7.6 out of 10 Good
7.6/10 Good

Property highlights

  • Pool
  • Spa
  • Parking available
  • Internet access
  • Restaurant
  • Air conditioning
Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • WiFi in the lobby
  • 24-hour fitness center
  • Valet parking
  • Pool bar
  • 24-hour room service
  • 2 coffee shops/cafes
  • Spa services
Feel at home
  • Private bathroom
  • Premium TV channels
  • Garden
  • Furnished balcony
  • Daily housekeeping
  • Espresso maker

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

About this area

What's nearby

  • In Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • Bay of Banderas - 1 min drive
  • Malecon - 5 min drive
  • Playa de los Muertos - 17 min drive
  • Los Muertos Pier - 7 min drive
  • Conchas Chinas Beach - 21 min drive
  • Garza Blanca Beach - 34 min drive
  • Nayar Vidanta Golf - 12 min drive
  • Nuevo Vallarta Beach - 22 min drive
  • Playa Gemelas - 38 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • Porfirio’s - 6 min walk
  • Seafire Restaurant - 10 min walk
  • La Palapa - 4 min walk
  • Hilton Lounge - 8 min walk
  • Talavera - 7 min walk
Map

About this property

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is a great choice for your beach stay in Puerto Vallarta. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in massages, facials, and body scrubs. Talvera, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 4 bars/lounges, a rooftop terrace, and a poolside bar.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 192 rooms

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 13
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas*
  • Wired Internet access in rooms*

Parking

  • Onsite valet parking (MXN 55 per night)

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Wired internet (surcharge)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • WiFi is available in public areas for MXN 190.00 per day (rates may vary)
  • Wired Internet access is available in guestrooms for MXN 190.00 per day (rates may vary)

Parking

  • Valet parking costs MXN 55 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offer free cancellation for a full refund?
Yes, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, free onsite COVID-19 testing (antigen/rapid screening) is available, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?
Yes, there are 2 outdoor pools.
Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?
Sorry, pets aren't allowed.
Is parking offered on site at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?
Yes. Valet parking costs MXN 55 per night.
What are the check-in and check-out times at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?
You can check in starting at 4:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Is there an onsite casino at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?
No, this hotel doesn't have a casino, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.
What is there to do at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive and nearby?
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive has 2 outdoor pools, 4 bars, and a 24-hour fitness center, as well as spa services and a garden.
Are there restaurants at or near The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?
Yes, there are 7 onsite restaurants, featuring international cuisine.
Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive like?
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is a short 9-minute walk from Cruise Ship Terminal and 11 minutes' walk from La Isla.

Reviews

7.6

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Fair

Alli, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

My friends and I loved this hotel. First of all it is so beautiful, the staff was very friendly, and it was very clean. We wanted to relax so it was very helpful that its an adults only hotel so it was very peaceful. We liked the variety of foods they had to offer and restaurants. The guys in the front were very helpful,they took us to a tour destination that was close buy. We also liked that we had to option to purchase tours inside the hotel. Our room had a small pool and it was awesome that they came to offer us drinks or food every 15min. Had access to the hotel next door and that was very nice as well. One of my friends had to work one day and she had access to a lounge with computers and wifi, also free american coffee at Starbucks. We traveled all girls and we felt secure in the hotel and city. Will definitely stay in this hotel again if we travel back to Puerto Vallarta, made us feel very welcomed.
MARIA A, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Hacienda Adults Only Review
We stayed two nights at the Hacienda Krystal. We originally had booked Krystal Altitude but decided to switch over to the adults only Hacienda. I'm glad we did. The pool was very nice and the scenery lush. There is not an ocean view from the Hacienda but there were no children running around which was peaceful. The Krystal Altitude has a lot of families which is welcoming if you have kids. The buffet for breakfast and lunch was better there than Hacienda in my opionion, but you can go back and forth. The room was clean and stocked with beverages. We did encounter a major rainstorm and it got very wet in the lobby which I guess is normal for this time of year. I did not like the liquor included at all, I drink wine and felt it was diluted but again, it's opinion. If I were to stay at the Hacienda section of this hotel again, it would be for the room and its cleanliness, it is well maintained.
2-night trip
Verified Hotels.com guest review

2/10 Poor

Very disappointed with Krystal this time!
Let me start with sewage overflowing by active sidewalks; no phone in room; door didn’t lock; no ice bucket; shower head leaked all over; elevator didn’t work; shower head leaked all over: maids do not replace items in bathroom after being used and the worst was the hotel was taken over by approximately 1200 students of whom had just graduated! This caused us to have no access to most of the facility, so we had to go out to eat even though this is an all inclusive hotel! We feel we should be reimbursed for a few nights stay especially when these kids were noisy all night long!
Everett, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente hotel and service. The Hacienda is rest for adults of all age.
Gloria, 2-night trip
Verified Expedia guest review

2/10 Poor

Maria, 4-night trip
Verified Expedia guest review

6/10 Good

The property is conveniently located and has excellent staff.
Jade, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I liked the pool and the palm trees, shady places, the friendly, smiling staff, the quiet, lovely place
Maria Helene, 7-night trip with friends
Verified Expedia guest review

6/10 Good

Enjoyed the property and staff. Great location. Rooftop sushi bar/infinity pool is amazing, so is the adults only pool. Didn’t like: numerous attempts to take time share tours (avoid the airport agents, also on-site at hotel but not nearly as pushy); giant cockroach in our room; mosquitos in room (had king swim-out room - keep doors closed); reservations for dinner go very quickly
Kevin, 4-night romance trip
Verified Expedia guest review

6/10 Good

Check in was absolutely ridiculous. We got there 30 minutes early, there was no one At the reception desk so a bunch of us were waiting around. Some one eventually comes out and we suspect everything is going good, we get our map and bracelets but room isn’t ready until 330ish. Their website says 3pm but we decide to wait. When we come back at 330, the lady says it’s going to be another 40 minutes. 40 minutes later, the room is still not ready. The receptionist does not seem phased that at this point we’re very upset with all the back and forth. We then request to speak with a supervisor and they send us to the next hotel. It was a mess and as we continued our stay, the service was terrible. We had room service one night and it never made it to the room, we actually just got a call at around 1AM, asking if we still wanted our dinner. We requested an extra towel, it took them 3 phone call reminders to finally bring us our towel. The hotel is very beautiful, however service needs to be better!
2-night trip
Verified Hotels.com guest review