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Serena Tulum - Adults Only

Photo gallery for Serena Tulum - Adults Only

Terrace/patio
Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers
Terrace/patio
Deluxe Tent | View from room
View from room

Overview of Serena Tulum - Adults Only

Serena Tulum - Adults Only

3.5 star property
Adults-only hotel with outdoor pool, near Tulum Beach

7.8/10 Good

110 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is CA $178
Price available on 03/05/2023
Map
Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • Tulum Beach - 13 min walk
  • Tulum National Park - 1 min drive
  • Playa Paraiso - 13 min drive
  • Tulum Mayan Ruins - 17 min drive
  • Sian Ka'an Biosphere Reserve - 22 min drive
  • Gran Cenote - 23 min drive
  • Xel-Há Park - 29 min drive
  • Dos Ojos Cenote - 125 min drive

Restaurants

  • Kin Toh - 5 min walk
  • Restaurare - 13 min walk
  • El Tabano - 13 min walk
  • Posada margherita - 17 min walk
  • Juanita Diavola - 19 min walk

About this property

Serena Tulum - Adults Only

Serena Tulum - Adults Only puts you 0.7 mi (1.1 km) from Tulum Beach and 2.8 mi (4.5 km) from Tulum Mayan Ruins. Guests can take a dip in the outdoor pool and indulge in massages. Other highlights include a beach bar, a fitness center, and a terrace. Fellow travelers like the convenient parking and bar.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free local cuisine breakfast each morning
  • Beach bar
  • Room service (limited hours)

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

<p>Noise-free guestrooms cannot be guaranteed. </p><p>This property does not have elevators. </p><p>This property accepts credit cards and cash.</p>

Also known as

Hotel Serena Glamping
Serena Glamping Tulum
Serena Glamping
Serena Tulum Adults Only
Serena Tulum Adults Only Tulum
Serena Tulum - Adults Only Hotel
Serena Tulum - Adults Only Tulum
Serena Tulum - Adults Only Hotel Tulum

Frequently asked questions

Does Serena Tulum - Adults Only offer free cancellation for a full refund?
Yes, Serena Tulum - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Serena Tulum - Adults Only?
As of 7 Feb 2023, prices found for a 1-night stay for 2 adults at Serena Tulum - Adults Only on 5 Mar 2023 start from CA $178, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Serena Tulum - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serena Tulum - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at Serena Tulum - Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Serena Tulum - Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Serena Tulum - Adults Only?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in is available.
What is there to do at Serena Tulum - Adults Only and nearby?
Serena Tulum - Adults Only has an outdoor pool and a fitness center, as well as spa services and a garden.
Are there restaurants at or near Serena Tulum - Adults Only?
Yes. Nearby restaurants include Kin Toh (5-min walk), Restaurare (13-min walk), and El Tabano (13-min walk).
What's the area around Serena Tulum - Adults Only like?
Serena Tulum - Adults Only is a short 13-minute walk from Tulum Beach and 5 minutes' walk from SFER IK. The local area is walkable and popular for its beaches.

Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

8.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Poor

Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady
Ida, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing
Daniela, 2-night trip
Verified Expedia guest review

8/10 Very good

The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!
Jeneen, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Stayed here for one night but all in all it was an amazing experience!
Hollo, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

TOMMASO, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good property good stay
Bhranti, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)
Julie, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent
John, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍
Jesus, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Francisco, 1-night trip
Verified Travelocity guest review