Live Aqua San Miguel de Allende Urban Resort

Photo gallery for Live Aqua San Miguel de Allende Urban Resort

Primary image
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
Terrace/patio

Overview of Live Aqua San Miguel de Allende Urban Resort

VIP Access

Live Aqua San Miguel de Allende Urban Resort

5.0 star property
Luxury hotel with spa, near Fabrica La Aurora

9.0/10 Superb

462 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is CA $450
Price available on 09/08/2022
Map
Calzada de la Presa No. 85, Zona Centro, San Miguel de Allende, GTO, 37700
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Valet parking
  • Children's pool
  • Spa tub
  • Pool bar
  • 24-hour room service
For families
  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Queretaro Intl. Airport (QRO) - 76 min drive
  • Airport shuttle (surcharge)

About this property

Live Aqua San Miguel de Allende Urban Resort

A great choice for a stay in San Miguel de Allende, Live Aqua San Miguel de Allende Urban Resort features a free kids' club and offers an airport shuttle (available on request) for MXN 3800 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy, and Spice Market by Pure Grey, one of 3 restaurants, serves Asian cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar, and a 24-hour fitness center. Fellow travelers say good things about the pool and room service.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
Property requires that all guests aged 3 and up receive on-site PCR COVID-19 testing (MXN 2000 per person, per stay); reservations required for on-site testing
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 151 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed (dogs only, 1 per room, up to 44 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (MXN 200 per day)
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle from 7:30 AM to 10:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee/tea in a common area
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Yoga classes
  • Shopping
  • Free use of nearby fitness center
  • Winery tours nearby

Working away

  • Conference center (10441 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2018
  • Garden
  • Terrace
  • Fireplace in lobby
  • Communal living room
  • 24-hour fitness center
  • 2 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 58-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

Feel Urban Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Spice Market by Pure Grey - This bistro specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Mario Canario - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Zibu Allende - Overlooking the garden, this family restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Casa Dragones Cigar Bar - This bar overlooks the pool. Open daily.
YinTony by Tanqueray - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 10 percent
  • COVID-19 testing fee (PCR screening): MXN 2000 per person, per stay
  • COVID-19 testing fee (antigen/rapid screening): MXN 1000 per person, per stay

Optional extras

  • Breakfast costs between MXN 580 and MXN 780 for adults, and MXN 290 and MXN 390 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 3800 per vehicle (roundtrip, maximum occupancy 3)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 2000 per pet, per stay

Parking

  • Valet parking costs MXN 200 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property requires that all guests aged 3 and up receive on-site PCR COVID-19 testing (MXN 2000 per person, per stay); reservations required for on-site testing.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses a grey water recycling system.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
Live Aqua San Miguel Allende Urban Resort
Live Aqua San Miguel Allende Urban San Miguel de Allende
Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
Live Aqua Miguel Allende Urban
Live Aqua San Miguel de Allende Urban Resort Hotel
Hotel Live Aqua San Miguel de Allende Urban Resort
Live Aqua San Miguel Allende Urban Resort
Live Aqua San Miguel Allende Urban San Miguel de Allende
Live Aqua San Miguel Allende Urban
Live Aqua Miguel Allende Urban

Frequently asked questions

Does Live Aqua San Miguel de Allende Urban Resort offer free cancellation for a full refund?
Yes, Live Aqua San Miguel de Allende Urban Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Live Aqua San Miguel de Allende Urban Resort?
As of 17 Aug 2022, prices found for a 1-night stay for 2 adults at Live Aqua San Miguel de Allende Urban Resort on 8 Sep 2022 start from CA $450, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Live Aqua San Miguel de Allende Urban Resort?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Live Aqua San Miguel de Allende Urban Resort?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Live Aqua San Miguel de Allende Urban Resort?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 2000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Live Aqua San Miguel de Allende Urban Resort?
Yes. Valet parking costs MXN 200 per day.
Is airport shuttle service offered by Live Aqua San Miguel de Allende Urban Resort?
Yes, an airport shuttle is available from 7:30 AM to 10:30 PM on request. The charge is MXN 3800 per vehicle roundtrip.
What are the check-in and check-out times at Live Aqua San Miguel de Allende Urban Resort?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM.
What is there to do at Live Aqua San Miguel de Allende Urban Resort and nearby?
Onsite recreation at Live Aqua San Miguel de Allende Urban Resort includes yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Live Aqua San Miguel de Allende Urban Resort also has 2 bars and a 24-hour fitness center, as well as spa services and a garden.
Are there restaurants at or near Live Aqua San Miguel de Allende Urban Resort?
Yes, there are 3 onsite restaurants, featuring alfresco dining, Asian cuisine, and garden views. Nearby restaurants include Ole Ole (4-min walk), Cafe MuRo (6-min walk), and Media Naranja (7-min walk).
Does Live Aqua San Miguel de Allende Urban Resort have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Live Aqua San Miguel de Allende Urban Resort like?
Live Aqua San Miguel de Allende Urban Resort is in Colonia Azteca, a short 7-minute walk from Fabrica La Aurora and 9 minutes' walk from San Miguel de Allende Public Library.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.1/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

SCOTT, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The stay was wonderful my only complaint is that your TV’s should be smart TV’s so you can access steaming services.
Ranell, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Joao, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adhyari, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property was beautiful. Excellent staff, great service, very comfortable and modern room. We were fortunate to have a private patio that let out to the cabanas overlooking the incredible pool are. The resort is in a quiet location away from the bustle of the centro, which truly allowed to unwind after exploring all that SMA has to offer.
Maureen, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jonathan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Spa services were absolutely the best. Staff is clearly knowledgeable, respectful, professional and kind
Laura, 6-night family trip
Verified Expedia guest review

6/10 Good

We loved the beautiful resort and the staff was so so friendly. The food was fantastic and our room was very clean. The only major drawback was on our last night at 3am we woke up to a huge explosion sound. We discovered that the ceiling over our patio had broken through and there was major flooding. We called the front desk and they sent people out to fix it but it kept us up and we had a really early flight in the am. The next morning we didn’t have any follow up from management, there was still debris on the patio from the damaged ceiling, and when I brought it up to the receptionist during check out, they just discounted our coffees in the morning. I really want to choose live aqua to stay at before our wedding this coming February but I’m honestly worried another random occurrence will happen.
Tessa, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great pool with comfortable lounge chairs. The rooms were lovely and spacious with beautiful tile bathrooms and comfortable beds. We enjoyed the record player in our room. The breakfast at the hotel restaurant was mediocre and pricey. I ordered yogurt for 175 pesos (about $9)...was expecting yogurt in a bowl and maybe some fruit but got a cheap packaged yogurt from store and 2 teaspoons of granola. There are lots of great restaurants nearby (Panio, Garambullo), stay at the hotel, but dine out! Location was convenient, safe, and beautiful—easy to walk to the nearby craft market, restaurants, the central square, galleries at Fabrica La Aurora, etc. We also enjoyed the free valet parking offered through Expedia.
Lauren, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Andres, 2-night trip
Verified Hotels.com guest review