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Krystal Cancun All Inclusive

Photo gallery for Krystal Cancun All Inclusive

Exterior
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of Krystal Cancun All Inclusive

Krystal Cancun All Inclusive

4.0 star property
All-inclusive Cancun hotel with full-service spa, connected to the convention center

6.4/10 Good

927 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $435
Price available on 02/07/2023
Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 41 min walk
  • Cancun Convention Center - 7 min drive
  • Tortuga Beach - 6 min drive
  • Langosta Beach - 7 min drive
  • Playa Tortugas - 11 min drive
  • Puerto Cancun Marina Town Center - 13 min drive
  • Iberostar Cancun Golf Course - 12 min drive
  • Plaza Las Americas - 17 min drive
  • Delfines Beach - 15 min drive
  • Ultramar Ferry Puerto Juárez - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • Isla Contoy - 3 min walk
  • Mextreme - 6 min walk
  • Marinero's - 6 min walk
  • The Surfin Burrito - 9 min walk
  • El Caribeño - 17 min walk

About this property

Krystal Cancun All Inclusive

At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be within a 10-minute drive of La Isla Shopping Mall. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. Aquamarina, one of 4 restaurants, serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say good things about the helpful staff and beach location.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 2520 fee, and antigen/rapid COVID-19 testing is available for a MXN 420 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 502 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On the beach
  • Free beach club
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1981
  • ATM/banking
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility (select rooms)

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 2520 fee, and antigen/rapid COVID-19 testing is available for a MXN 420 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive offer free cancellation for a full refund?
Yes, Krystal Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Krystal Cancun All Inclusive?
As of 6 Feb 2023, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 7 Feb 2023 start from CA $435, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Krystal Cancun All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Krystal Cancun All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Krystal Cancun All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Krystal Cancun All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Krystal Cancun All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Krystal Cancun All Inclusive?
No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
What is there to do at Krystal Cancun All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and soothe your senses in the spa tub. Krystal Cancun All Inclusive also has 3 bars and an outdoor pool, as well as a fitness center.
Are there restaurants at or near Krystal Cancun All Inclusive?
Yes, there are 4 onsite restaurants, featuring local and international cuisine, ocean views, and poolside dining. Nearby restaurants include Mextreme (6-min walk), Marinero's (6-min walk), and The Surfin Burrito (9-min walk).
What's the area around Krystal Cancun All Inclusive like?
Krystal Cancun All Inclusive is a short 4-minute walk from Cancun Convention Center and 5 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. The local area is walkable and popular for its beaches.

Reviews

6.4

Good

7.1/10

Cleanliness

7.0/10

Staff & service

6.5/10

Amenities

6.3/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Very good

Beautiful resort, friendly staff!
Rashod, 4-night trip
Verified Expedia guest review

6/10 Good

Juscelino, 4-night trip
Verified Expedia guest review

6/10 Good

E Juda, 11-night trip
Verified Expedia guest review

10/10 Exceptional

Sulma, 4-night trip
Verified Expedia guest review

6/10 Good

Benita, 5-night trip
Verified Expedia guest review

8/10 Very good

The location was great
Love, 5-night family trip
Verified Orbitz guest review

10/10 Exceptional

Maria Luz, 7-night trip
Verified Expedia guest review

10/10 Exceptional

All of it is perfect but the people is very very polite
Ezequiel Orozco, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

HECTOR, 4-night trip
Verified Expedia guest review

2/10 Poor

Front desk tried to hustle me for 500 even though it was already paid for. The food was horrible & made me sick. The room had a bad odor to it & the mattress was terrible. The staff will just walk in your unannounced but it had a beautiful view from the balcony
James, 4-night trip with friends
Verified Expedia guest review