Ocean El Faro Resort - All Inclusive

Property class: 5 and above

Choose dates to view prices

Putting you within a 15-minute drive of Sirenis Aquagames Water Park, Ocean El Faro Resort - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and volleyball. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy, and mani/pedis. El Mercado, one of 11 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 3 swim-up bars, a nightclub, and a lazy river. Fellow travelers love the helpful staff and beach location.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free breakfast
  • Spa
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 13 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 2 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Free children's club
  • 24-hour fitness center
  • Free beach cabanas
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
The current price is CA $1,621
CA $1,621 total
includes taxes & fees
Oct 19 - Oct 20

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Junior Suite Nature View

A hotel room with a bed, a red armchair, a sofa, a desk, and a coffee table.

Junior Suite Nature View

8.4 out of 10
Very good
(333 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

A hotel room with a four-poster bed, a sofa, a wooden table, and a view of the ocean.

Junior Suite Ocean View

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Swim Up

A hotel room with a sofa, a chair, a dining table, a bed, and a small table with a bottle and glasses.

Privilege Junior Suite Swim Up

8.6 out of 10
Excellent
(40 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Rooftop With Jacuzzi

A hotel room with a bed, a chair, a desk, a television, and a staircase.

Junior Suite Rooftop With Jacuzzi

7.4 out of 10
Good
(39 reviews)
  • Garden view
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Nature View

A hotel room with a sofa, a chair, a dining table, a bed, and a small table with a bottle and glasses.

Privilege Junior Suite Nature View

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

A hotel room with a bed, a red armchair, a sofa, a desk, and a coffee table.

Privilege Junior Suite Pool View

9.0 out of 10
Wonderful
(7 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Rooftop With Jacuzzi

A rooftop pool area with a hot tub, lounge chairs, and a view of a resort complex.

Privilege Junior Suite Rooftop With Jacuzzi

9.6 out of 10
Exceptional
(7 reviews)
  • 136 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up

A pool area with lounge chairs and a view of a lighthouse.

Privilege Master Suite Swim Up

  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite Ocean Front

A spacious balcony with a view of the ocean, furnished with a chair, a small table, and a sofa.

Privilege Royal Master Suite Ocean Front

  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

A hotel room with two beds, a desk, a TV, and a balcony with a view of palm trees.

Junior Suite Vista Piscina

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Waterpark Side

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a large window with a view of greenery outside.

Junior Suite Waterpark Side

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Corner Waterpark Side

A modern hotel room with a balcony, a sofa, a dining table, and a chair.

Junior Suite Corner Waterpark Side

7.0 out of 10
Good
(2 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Rooftop Ocean View

A hotel room with a four-poster bed, a sofa, a coffee table, a chair, a nightstand, and a view of the ocean.

Privilege Junior Suite Rooftop Ocean View

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • beach near Uvero Alto - 10 min walk - 0.8 km
  • Macao Beach - 14 min drive - 9.3 km
  • Sirenis Aquagames Water Park - 15 min drive - 6.5 km
  • Bavaro Beach - 43 min drive - 32.1 km
  • Punta Cana Beach - 50 min drive - 52.5 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬11 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬7 min walk
  • ‪Coco Cafe - ‬8 min drive
  • ‪Pez Dama - ‬1 min walk

About this property

Ocean El Faro Resort - All Inclusive

  • Putting you within a 15-minute drive of Sirenis Aquagames Water Park, Ocean El Faro Resort - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and volleyball. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy, and mani/pedis. El Mercado, one of 11 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 3 swim-up bars, a nightclub, and a lazy river. Fellow travelers love the helpful staff and beach location.

At a glance

CHECK-IN
3:00 p.m.
CHECK-OUT
12:00 p.m.

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–11:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Bowling alley
  • Playground
  • Babysitting (surcharge)
  • Splash pad

What to do

  • On a private beach
  • Beach volleyball
  • Archery
  • Bowling alley
  • Shopping
  • Pool table

Working away

  • Business center
  • 4 meeting rooms
  • Computer station
  • Conference space (6028 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 18 buildings/towers
  • Built in 2018
  • ATM/banking
  • Garden
  • Picnic area
  • 24-hour fitness center
  • 2 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Lazy river
  • Nightclub
  • Waterslide
  • Splash pad
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Some profits reinvested in community and sustainability
  • Local culture & ecosystem education
  • Comprehensive food waste policy
  • Waste recycling policy
  • Water dispenser
  • Banquet hall
  • Colonial architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Magnifying mirror
  • Smooth flooring in room

Room amenities

Be entertained

  • 49-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Recycling
  • Restaurant dining guide

Special features

Dining

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Blue Moon - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Sakura - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Biosphere. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Some water is reused through a grey water recycling system.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels).
Guests should have 18 years old or older to access nightclub

Also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

Does Ocean El Faro Resort - All Inclusive offer free cancellation for a full refund?

Yes, Ocean El Faro Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Ocean El Faro Resort - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Ocean El Faro Resort - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Ocean El Faro Resort - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Ocean El Faro Resort - All Inclusive?

You can check in starting at 3:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Ocean El Faro Resort - All Inclusive and nearby?

Have fun with onsite activities like archery and volleyball. Additional recreation onsite includes bowling. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Ocean El Faro Resort - All Inclusive also has 3 swim-up bars, a nightclub, and a private beach, as well as a lazy river, a 24-hour fitness center, and an arcade.

Are there restaurants at or near Ocean El Faro Resort - All Inclusive?

Yes, there are 11 onsite restaurants, featuring international cuisine.

Does Ocean El Faro Resort - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Ocean El Faro Resort - All Inclusive like?

Ocean El Faro Resort - All Inclusive is in Uvero Alto. Popular attractions include Macao Beach, which is 18 minutes away by car.

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Reviews

Ocean El Faro Resort - All Inclusive Reviews

8.4

Very good

8.8

Cleanliness

8.6

Amenities

8.4

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The food was delicious and varied, with many guests praising the quality and options available at the restaurants. (514 reviews)
  • The pool area was a highlight with many pools, a lazy river, and friendly pool bar staff providing great service. (296 reviews)
  • The all-inclusive package offered a wide variety of dining options, quality food, and numerous activities for a great value. (33 reviews)
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Popular mentions

Service staff
Room
Food
Restaurant
Beach
Buffets
Family friendly
Children
Booking
Entertainment

Reviews

Verified review

8/10 Very good

This hotel was very good. The service at the hotel were good. Although, the restaurants service was not excellent.
Verified review

10/10 Exceptional

Best resort experience!! Great staff and good food selection. I will definitely be back. Thank you guest services really helped with making sure my tip went smoothly. Great staff😊
Verified review

4/10 Fair

room good clear,staff not helpfull, pool good
Verified review

10/10 Exceptional

Excellent hotel with friendly staff, clean and comfortable rooms, and great on‑site restaurants with a delicious buffet. Highly recommended!
Verified review

10/10 Exceptional

We had a great stay at Ocean El Faro! A big shout out to our butler Franklin he was always checking in, happy to help and made sure everything was easy for us. Overall, the resort was beautiful, food was really good and everyone was friendly.
Verified review

8/10 Very good

Overall experience was great. Bluemoon is the best restaurant hands down.
Verified review

8/10 Very good

Hotel was nice very clean the food was very good The only bad thing is that transportation take long time to pass around other that everything else is great
Verified review

10/10 Exceptional

This property was very clean, the rooms were cleaned daily by the staff, but several times we had to ask for wash clothes and our last night , we ran out of toilet tissue and had to find someone in the area to get additional. The staff was awesome, very nice, polite and helpful. Overall, the stay was great with plenty to eat and entertainment. We would definitely stay here again.
Verified review

10/10 Exceptional

We like the H10 Hotels and looking for them everywhere we go. Ocean El Faro is well maintained, beautiful place with delicious food and great entertainment. We love it!
Verified review

10/10 Exceptional

The rooms were clean, and we came to celebrate a birthday, we had an absolute blast! The pools were amazing, and the swim-up bar was definitely one of our favorite spots. The staff was incredible, so friendly and fun, and they really made the experience even better. The only thing I’d recommend is making your restaurant reservations as early as possible, since they can fill up quickly. Overall, the resort had great vibes, and we had an amazing time. We’d definitely come back!!!
Verified review

6/10 Good

The property is awesome, the staff is great, very helpful and professional, however the animations team is basically dead. Unless you go out every day for outside excursions you will be bored to death.
Verified review

8/10 Very good

I traveled with my wife, room was clean, pool awesome, food at El Mercado was good. Very difficult to reserve at Sakura and Steak Rest. Long waiting list at Route 66. I recommend Ocean El Faro
Verified review

8/10 Very good

Gorgeous property and mostly wonderful staff. Personal concierge was extremely helpful and planned many birthday surprises for our trip. Unexpected and very disappointing downfall was that the beach is not useful. Full of seaweed. Balcony suite was HUGE and very well unkept. Cool air and beautiful accents took the spacious room over the top. Amazing view of the pool for our room as well!! Far from airport, but arranging transportation before hand - through trip advisor made to and from the airport a breeze!
Verified review

6/10 Good

Room was clean but i didn’t get my refill of water and sodas every day,Pool needs to be more staff then only one person serving drinks and the pool needs for cleanup, Staff for rooms very good and restaurant very good.
Verified review

8/10 Very good

The person who was appointed for our daily eating at the restaurants . Hector thank you so much for making our reservations. Guy who was at the pool side( helping giving the towels) thank you so much for being really kind. He is studying English and I wish him all the very best. Please make sure to clean the pool water they were really dirty and my son got hurt in one of the pool while playing badly.
Verified review

10/10 Exceptional

I liked that they have enough amenities for the kids and the entire family. I particularly loved the very relaxing vibes of the entire place and the hammocks everywhere. My most favorite attraction though was the tree swing by the beach and the lazy river was a big hit with my kids. Another big hit with the kids was the Jelly playhouse. They offered a lot of activities and kept the kids entertained and safe while mommy and daddy enjoyed a dip in the pool or a romantic lunch. We’ll definitely go back again! Hector Matos was our guide during our stay and he was very gentle and kind. He took the time to answer all of our questions through texts and helped us make reservations to restaurants and other places/activities when needed.
Verified review

6/10 Good

If you’re looking for a fun time for your kids book this place, they will have an amazing time. The food was just ok in main dining area, the staff there were very unapproachable. The restaurants I visited were GREAT 1. Steak house amazingly great the staff here were extremely nice . 2,the Italian restaurant ok, 3. The Japanese was amazing. You will find something to eat for sure. The grounds very well kept. The rooms are dated and not very well kept (the rooms I was in) as I had to switch from my original room. To be honest if they put more effort into the housekeeping as they do the grounds this would be an amazing place as it’s very beautiful and lush. The beach was as expected and very quiet if you enjoy meditating or just read it’s great or just like to be away from crowds you’ll love this area. The bar by the beach was ok. The snack bar needs more options as it only serves hamburgers, hotdogs and fries. There is soft serve ice machine there as well, which is great.
Verified review

10/10 Exceptional

Love how clean this resort is maintained; however, I think the pool needs some maintenance (main pool) the overall experience was great. Food was awesome, the Mexican restaurant was our favorite. Great quality and the staff was lovely! We enjoyed all the amenities. Mikes coffee shop was our “chill” spot and the ladies were great. This is our 5th time in punta Cana and I can tell that this is the resort where the entertainment team was literally lost. The only activity at the pool was the aerobics at the pool and the foam party (once)… I think they should come up with more way to entertain specially at night time. They only had two shows during the week we stayed. The rock show was awesome, I wish they were more. Overall, it was a nice resort to spend a week at and relax.
Verified review

4/10 Fair

When we arrived, our rooms weren't ready to be given. They told us to hurry to lunch since it closed 30 minutes. The buffet staff had put almost everything away that was hot and were upset that a large amount if guests were being sent there to stall for time. We waited 2 hours past check in to get a room. Getting a reservation for a restaurant is nearly impossible. All the rooms smell of mildew. I was approached multiple times daily by very aggressive sales people selling time shares, jewelry, and paintings. Trying to get bottled water to the room for drinking was incredibly difficult. We are a family of 3 and asked for 2 bottles daily for drinking. The pools were very nice and The beds were very comfortable. The staff seemed angry with everyone and everything. We will not be returning.
Verified review

8/10 Very good

We traveled as a family with a 5 year old and found the staff and resort to be adequate for our needs. The staff was always helpful and we appreciated our butler, Jose who we did not request much from but he was always quick to respond and provide assistance when it was needed. We chose this resort for its amenities with the kid’s waterpark and lots of options to eat/play. We like to leave the resort about half the time we travel anywhere to explore so this facility allowed us to be able to move about easily and return to a clean room to rest. The beach is just fine in my opinion. People report rockiness but yes there are some rocks, it’s not something that should be a deterrent. We swam in the ocean just fine. We utilized the buffet most of the time as with a young child we need the option to eat whenever hunger strikes. The food was great and a huge thank you to the man making pizza in the evening because he was always going out of his was to make my daughter her pepperoni pizza. Overall, it was a very pleasant stay and we enjoyed our time!
Verified review

2/10 Poor

Ive been hesitating to write this review bc im not sure how to fit all I have to say.. I’ll start with saying something i never thought would happen, my husband and I have visited the DR a few times and we always come back bc we LOVE it… Unfortunately this time around we cant say the same. Biggest thing that happened was $200 disappearing from our room… My daughter almost drowned in the pool bc of all the tiles coming off and her necklace got stuck. Staff did not want to be there, RUDE! Specially ice cream lady at night. Shower floors were filthy. There was never enough plates or cups at the buffet. We left EXTREMELY disappointed and don’t plan to ever come back to this hotel. Hope whoever took our money finds good use to it. There was a handful of nice people at this place. So if you want to get your money’s worth, do not waste it here.
Verified review

2/10 Poor

To begin with the room was clean yes however the room felt outdated and the doors to the shower did not close properly as well for the toilet did bot remain closed either. The sliding door to the balcony felt very heavy to open it definitely required lot of strength. Moving onto the staff, there were several employees whom deserved our gratitude on how they assisted us one being Hector Matos. I would definitely recommend him a 5 star for the level of service and professionalism he provided to my family and I as well several servers in the buffet area who went above and beyond to make us feel welcomed. Pool area felt dangerous because during my stay several guest had injuries due to the condition of the pool as it was missing tiles on the floor which led to guests cutting themselves. Several areas of the pool looked like they needed maintenance including the swim-up bar as an example i happened to grab the counter and the wooden board almost fell on me and another guest. The restaurants food was not great besides the buffet and the Sakura restaurant their food was good. The entertainment was good as I even participated in a pool event. Overall the staff was the only good thing i can recommend and for that thank you Hector Matos.
Verified review

8/10 Very good

Best part of the trip was our Butler named Franklin. He made everything run smoothly. Also Carlos at the pool was great and energetic. Very kind and talked with our kids about baseball. Food was good for an all inclusive and several options to choose from. We did have an issue with the first room and Franklin moved us to a much nicer room quickly. The beach was nice but seaweed was horrible so we chose to spend most of the trip at the pools. The lazy river was great but there were never enough floats. The bars did not have any bananas so they could not make the drinks that our kids enjoy. The bowling alley and shows were great. The worst part of the entire week was a guy named Sandy. He about ruined the trip for us. He works for the resort but apparently he claims he only gets paid if you go listen to a spill about buying premium status for the Ocean resorts. We told him we were not interested 5 times. He literally stalked us around the resort. Called our room, waited on us outside the rooms, waited outside breakfast. He would not leave us alone. After paying the amount of money we paid for the trip I should not be harassed by employees.
Verified review

6/10 Good

Beautiful grounds and great staff, but held back by poor food and room issues Rating: 3/5 (Average) The Good: First off, the resort and the grounds are absolutely beautiful, and the beach is fantastic. The staff also deserves a huge shout-out—everyone we came into contact with was top-notch, friendly, and incredibly helpful. The Rooms & Maintenance: While the rooms themselves were very nice, we ran into some frustrating technical issues. The power kept going out, and the AC just wouldn’t get cold. We were eventually moved to a second room, but unfortunately, it had the exact same problems. Looking closely around the property, you can also see some maintenance detailing starting to fail—things like missing tiles in the pool, unfinished or unrepaired concrete work, and a general need for better sweeping around the grounds. The Food (The Main Issue): The biggest disappointment of our stay was definitely the food. It was mediocre at best. When the majority of a large family group can’t find things they want to eat, that says a lot. The resort really needs to hire a chef who can bring some actual flavor to the menus. Overall Thoughts: I really want to give this resort a higher review because it has so much potential, but management needs to do better. Since returning, I’ve had many family and friends
Verified review

10/10 Exceptional

We had an amazing stay at this hotel! The facilities are beautiful, the amenities are excellent, and the food was consistently delicious with plenty of variety. What truly made the experience exceptional was the outstanding service from the entire staff, who were always friendly, welcoming, and attentive. A very special thank you to our butler, José Miguel Jiménez De Jesús. From the very first day, he was incredibly helpful, professional, and attentive to every detail. He always made sure we had everything we needed and went above and beyond to make our stay as comfortable and enjoyable as possible. His dedication, kindness, and genuine care made a real difference in our vacation. We highly recommend this hotel and can’t wait to return!