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Atelier Playa Mujeres - All Inclusive

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2 outdoor pools, a heated pool, free cabanas, pool umbrellas
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, a heated pool, free cabanas, pool umbrellas

Overview of Atelier Playa Mujeres - All Inclusive

VIP Access

Atelier Playa Mujeres - All Inclusive

5.0 star property
Adults-only beachfront property with spa, near Playa Mujeres Golf Club

9.2/10 Superb

833 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
The price is CA $587
Price available on 12/09/2022
Map
Prolongación Bonampak S/N Mz 1, Lote RTH4, SM3, Complejo, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 8 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Health club
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • 24-hour room service
Feel at home
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Playa Mujeres
  • Ultramar Ferry Puerto Juárez - 20 min drive
  • Cancun Mall - 22 min drive
  • Norte Beach - 86 min drive
  • Puerto Cancun Marina Town Center - 22 min drive
  • Plaza Las Americas - 23 min drive
  • Playa Tortugas - 28 min drive
  • Langosta Beach - 30 min drive
  • Tortuga Beach - 32 min drive
  • Cancun Convention Center - 38 min drive
  • Forum Beach - 36 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

About this property

Atelier Playa Mujeres - All Inclusive

At Atelier Playa Mujeres - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Mercado 19, one of 8 restaurants, serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 3 poolside bars, a health club, and a fitness center. Fellow travelers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 431 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast
  • 8 restaurants
  • 8 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service

What to do

  • On the beach
  • Evening entertainment
  • Shopping

Working away

  • 7 meeting rooms
  • Coworking spaces
  • Conference center (30839 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • 18 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • Heated pool
  • Art gallery on site
  • Full-service spa
  • Golf clubhouse on site
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Wheelchair-width doorways

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs
  • Mobile key entry

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

NUUP SPA has 18 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Mercado 19 - This buffet restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner.
Limón y sal - This restaurant specializes in Mexican cuisine and serves brunch, lunch, and dinner. Open daily.
El Suspiro - This restaurant specializes in seafood and serves breakfast and lunch. Open daily.
Takeshi - This diner specializes in Asian cuisine and serves dinner only. Open daily.
Cilento - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.42 per person, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of USD 320 per pet, per week

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

On-site antigen/rapid COVID-19 testing is available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p
Atelier Playa Mujeres All Inclusive
Atelier Playa Mujeres - All Inclusive Punta Sam
Atelier Playa Mujeres - All Inclusive All-inclusive property

Frequently asked questions

Does Atelier Playa Mujeres - All Inclusive offer free cancellation for a full refund?
Yes, Atelier Playa Mujeres - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Atelier Playa Mujeres - All Inclusive?
As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at Atelier Playa Mujeres - All Inclusive on 9 Dec 2022 start from CA $587, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Atelier Playa Mujeres - All Inclusive?
This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Atelier Playa Mujeres - All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Atelier Playa Mujeres - All Inclusive?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 320 per pet, per week. Food and water bowls are available.
Is parking offered on site at Atelier Playa Mujeres - All Inclusive?
Yes, there's free self and valet parking. Parking spots may be limited.
What are the check-in and check-out times at Atelier Playa Mujeres - All Inclusive?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Atelier Playa Mujeres - All Inclusive?
No, this property doesn't have a casino, but Dubai Palace Casino (28-min drive) and PlayCity Casino (29-min drive) are both nearby.
What is there to do at Atelier Playa Mujeres - All Inclusive and nearby?
Atelier Playa Mujeres - All Inclusive has 2 swim-up bars, 3 poolside bars, and a spa, as well as a health club and a garden.
Are there restaurants at or near Atelier Playa Mujeres - All Inclusive?
Yes, there are 8 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Minino's (8.5 mi), Rolandi's (8.5 mi), and Aroma Isla (8.5 mi).
Does Atelier Playa Mujeres - All Inclusive have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Atelier Playa Mujeres - All Inclusive like?
Atelier Playa Mujeres - All Inclusive is a short 12-minute walk from Mujeres Beach and 15 minutes' walk from Playa Mujeres Golf Club.

Overall score and ratings

9.2

Superb

9.7/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Leah, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Haji, 4-night trip
Verified Hotels.com guest review

6/10 Good

I am gold member of Hotels.com buy I didn't get any of VIP access - 25% spa discount, free room upgrade, late check out. Propety said I should check with Hotels.com, but Hotels.com repeated I can get all inclusive service which is not the point. After I checked out, they sent email that I can get VIP access next time. I will not use Hotels.com any more.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Or, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

The staff and service upon check-in was very poor and disappointing. We were told that the hotel was at full capacity during hurricane season, when shortly after their own staff informed us it was at 50% but they still could not accommodate our 7 room reservation near each other. I paid extra for an ocean view, which was NOT an ocean view. Half of the hotel was under construction and left us with a limited amount of restaurants and pools/activities to enjoy. The rates were not discounted and we were not inform there would be construction happening when we made the reservations for our party of 13.
View from our room with no ocean insight.
sanam, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

María Dolores Restaurant was an amazing dining experience. Roman was a great waiter and host. The pool entertainment crew was fantastic.
Phindile, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Atelier was INCREDIBLE! 4 nights was not nearly long enough. I have zero complaints. It was all just perfect. Can’t wait to go back!
Karly, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Shelly K, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect place for vacation
YANBING, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Yauheniya, 5-night trip
Verified Expedia guest review