Atelier Playa Mujeres - All Inclusive

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Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, a heated pool, free cabanas, pool umbrellas

Overview of Atelier Playa Mujeres - All Inclusive

VIP Access

Atelier Playa Mujeres - All Inclusive

5.0 star property
Adults-only beachfront property with spa, near Playa Mujeres Golf Club

9.2/10 Superb

743 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
The price is CA $674
Price available on 08/02/2022
Map
Prolongación Bonampak S/N Mz 1, Lote RTH4, SM3, Complejo, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 8 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Health club
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • 24-hour room service
For families
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Playa Mujeres
  • Mujeres Beach - 12 min walk
  • Playa Mujeres Golf Club - 3 min drive
  • Punta Sam Ferry Terminal - 19 min drive
  • El Meco Archaeological Site - 22 min drive
  • Cancún Underwater Museum (Cancún) - 22 min drive
  • Ultramar Ferry Puerto Juárez - 11 min drive
  • Gran Puerto Pier - 22 min drive
  • Garrafon Natural Reef Park - 87 min drive
  • Mercado 23 - 13 min drive
  • Costa Occidental de Isla Mujeres National Park - 96 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

About this property

Atelier Playa Mujeres - All Inclusive

At Atelier Playa Mujeres - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be 0.6 mi (1 km) from Mujeres Beach. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Mercado 19, one of 8 restaurants, serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 3 poolside bars, a health club, and a fitness center. Fellow travelers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 431 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:30 AM
  • 8 restaurants
  • 8 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Grocery/convenience store

What to do

  • On the beach
  • Evening entertainment
  • Shopping

Working away

  • 7 meeting rooms
  • Coworking spaces
  • Conference center (30839 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • 18 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • Heated pool
  • Art gallery on site
  • Full-service spa
  • Golf clubhouse on site
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-width doorways

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Tablet computer
  • 55-inch Smart TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

NUUP SPA has 18 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Mercado 19 - This buffet restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner.
Limón y sal - This restaurant specializes in Mexican cuisine and serves brunch, lunch, and dinner. Open daily.
El Suspiro - This restaurant specializes in seafood and serves breakfast and lunch. Open daily.
Takeshi - This diner specializes in Asian cuisine and serves dinner only. Open daily.
Cilento - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.42 per person, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 320 per pet, per week

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

On-site antigen/rapid COVID-19 testing is available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p
Atelier Playa Mujeres All Inclusive
Atelier Playa Mujeres - All Inclusive Punta Sam
Atelier Playa Mujeres - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

9.2

Superb

9.7/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

ellen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elizabeth, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Overrated place
Very overprice stay. The staff wasn’t really accommodating, had to fight for all my benefits like late check out or adding another person to the room for a reasonable amount. Sad. Also the hotel offers privileges to the people who bought their “membership” and much better, dedicated service. Being a regular guest is not enough. Keep that in mind booking here. Full is nice though.
Gabor, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

ROBERTO, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Vivie, 6-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Not the best customer service
This review is strictly about their customer service. I had to cancel my stay here due to medical reasons. I tried communicating with the hotel and have called them a few times. One of the times, the lady said she would call us back but she only hung up. Another time they said they would try to get someone else to help us so they got our information from us and said they would call back but we never received that call. We contacted another hotel that we also had reservations for on that same trip, in the same area, and with that hotel we never had an issue trying to get information through the phone so it wasn’t like there was a language barrier or any other problem. The other hotel was able to help us within a few hours of contacting them. I think this hotel just doesn’t have the same level of customer service. I’m sure the hotel’s grounds were lovely. I just wish we didn’t have to chase them to find the answer that we needed. We still haven’t gotten a call back. We are planning to reschedule our trip. Now, I know that we will be skipping this hotel in the future.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paulina, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was one of the most amazing places every time stay and the service was over the top! Amazing!
Sergey, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Michael, 4-night trip
Verified Orbitz guest review

4/10 Fair

Niara, 3-night trip
Verified Expedia guest review