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All properties in Playa del Carmen, Quintana Roo, Mexico

Andaz Mayakoba - A Concept by Hyatt All Inclusive, Playa del Carmen

5-star beachfront resort with free beach shuttle, near El Camaleon Mayakoba Golf Course

  • Free WiFi and free parking
From
$840 CAD

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  • Sundeck
  • Beach
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1 / 90Sundeck
Carretera Federal Cancun, Playa del Carmen, 77710, QROO, Mexico
9.0.Superb.
  • Amazing resort great staff the service is absolute perfection but the resort needed night…

    Oct. 7, 2019

  • Great vacation destination. Very quiet but beautiful

    Jan. 20, 2019

See all 50 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 214 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 5 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Free supervised kid's activities

Feel at home

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden

What’s around

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 6 min walk
  • Quinta Avenida - 4.3 mi / 6.9 km
  • Maroma Beach - 5.5 mi / 8.8 km
  • Xcaret Eco Theme Park - 10.6 mi / 17.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Andaz King
  • Andaz Double Bed
  • Lagoon View King
  • Lagoon View Double
  • King Beach Area
  • Double Beach Area
  • Beach Front King
  • Beach Front Double
  • Ocean View Studio
  • Beach Front Studio
  • Andaz Suite
  • Lagoon View Suite
  • Beach Area Suite
  • Ocean View Suite
  • Beach Front Suite
  • Bi-level Suite

What’s around

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 6 min walk
  • Quinta Avenida - 4.3 mi / 6.9 km
  • Maroma Beach - 5.5 mi / 8.8 km
  • Xcaret Eco Theme Park - 10.6 mi / 17.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Free beach shuttle
map
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Carretera Federal Cancun, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 214 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 5 restaurants
  • 2 bars/lounges
  • Beach bar
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • On private beach
  • Free beach shuttle
  • Number of outdoor pools - 2
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Free bicycles on site
  • Ecotours on site
  • Kayaking on site
  • Scuba diving on site
  • Parasailing nearby
  • Sailing nearby
  • Surfing/boogie boarding nearby
  • Beach sun loungers
  • Pool sun loungers
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Year Built - 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Premium bedding

Things to enjoy

  • In-room massage available
  • Balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • Flat-screen TV

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Andaz Mayakoba - A Concept by Hyatt All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All à la carte meals and snacks included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Bicycling
  • Fitness facilities

Not included
  • Golf green fees
  • Motorized water sports
  • Surcharge for premium food items
  • Premium food items
  • Surcharge for room service
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

Cocina Milagro - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Tinta del Pulpo - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Casa Amate - This fine-dining restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open select days.

Sotavento - This seafood restaurant is located on the beach. Reservations are required. Open daily.

Vegan Bar - This beachfront restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 100 per pet, per stay
  • Service animals exempt from fees

Pool, spa, and gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the fitness facility

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Transfers via shuttle are required and must be arranged before travel by contacting the property at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Andaz Mayakoba All Inclusive Package Concept Hyatt
  • Andaz Mayakoba a Concept By Hyatt
  • Andaz Mayakoba a Concept By Hyatt All Inclusive
  • Andaz Mayakoba a Concept By Hyatt All Inclusive Package
  • Andaz Mayakoba - A Concept by Hyatt All Inclusive Resort
  • az Mayakoba Inclusive Package

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Andaz Mayakoba - A Concept by Hyatt All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 2 outdoor pools.
  • Yes, pets are welcome. There's a charge of USD 100 per pet, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 5 onsite restaurants, featuring alfresco dining and ocean views. Nearby restaurants include El Puerto (14-min walk), Coco's Cabanas (3 mi), and Fonda Argentina (3.3 mi).
  • Have fun with onsite activities like kayaking, archery, and cycling. Additional recreation onsite includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include 2 bars and a private beach. Andaz Mayakoba - A Concept by Hyatt All Inclusive also has a 24-hour fitness center and spa services, as well as a garden.
9.0.Superb.
  • 10.0.Exceptional

    We had a perfect weekend at the Andaz. The staff was by far the highlight of the trip - everyone was helpful, professional and seemed genuinely happy to get to know us. Food was delicious and hotel was clean and well kept. We willl be back for sure.

    2 night romance trip, Apr. 23, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Beach was so beautiful. Service and food were fantastic, great quality. Rooms were clean and the hotel structure is perfect for “social distancing”. Rooms were a bit far from the beach but they had bikes and golf carts available which made the experience very nice! We loved riding bikes to the beach! Sotavento and casa Amate were fantastic. Only downside were the menus, most didn’t include which food/drinks were part of the all inclusive package and we hated having to check that every time. Also, they don’t offer sparkling wine or rose in the all inclusive package - that was a big bummer!

    4 night family trip, Jan. 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    A truly fantastic trip. The resort is beautiful, the staff were so friendly and attentive (and all took great safety precautions due to Covid). I was nervous before traveling since it was our first vacation since before the pandemic and the front desk staff answered all of my many questions. When we had a small bug problem in our first ground floor room (it is the jungle after all!) within 15 minutes we were in a new room. We stayed in the Lagoon area which we enjoyed greatly; close to breakfast and less windy and we felt like we had the lagoon area pool completely to ourselves. It was fun to ride bikes to the beach each day. If you like drinking margaritas by the water from noon to night I highly recommend the all inclusive package. We definitely got our money’s worth and the rest of the food was delicious. Casa Amate was amazing, beautifully prepared, the chef came to say hello too which is always nice. Our only misstep is our last dinner at Cocina Milagro was only “good” versus all the other “excellent” meals we had. I cannot recommend the Andaz enough and hope I can come back one day soon!!!

    4 night romance trip, Dec. 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic Getaway

    Resort with cleanliness, great staff, spectacular food and great beaches. Very classy spot, giant resort with many options. Good for couples and families. Would definitely come again. Villas facing beach with heated pool super sweet.

    RYAN, 2 night trip, Nov. 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very clean, amazing staff, beautiful hotel, rooms are so big and nice. many pools...

    Madonna, 3 night romance trip, Jul. 2, 2020

    Verified Expedia guest review

  • 4.0.Fair

    All inclusive should mean ALL inclusive, not a portion of the menu is included with up charges on all the good items. Breakfast did not start until 8 and took at least an hour so it was not an option if you had early morning activities. Service was friendly but very slow.

    Tom, 3 night romance trip, Jun. 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Location and amenities are great, very friendly and professional personnel, fantastic atmosphere and outstanding food and service.

    Artem, 9 night family trip, Jun. 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Really everythjng is perfect, the service at the Hotel all good

    Carlos, 4 night family trip, Dec. 5, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    The service was top notch. The property was laid out beautifully and there was a peacefulness

    1 night trip, Nov. 26, 2019

    Verified Expedia guest review

  • 6.0.Good

    This property is way overpriced, I wouldn’t stay there again

    3 night trip, Nov. 8, 2019

    Verified Expedia guest review

See all 50 reviews