All properties in Costa Mujeres, Quintana Roo, Mexico

Choose dates to view prices

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Photo gallery for Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Memory foam beds, free minibar, in-room safe, desk
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
3 outdoor pools, free cabanas, pool umbrellas

Overview of Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

4.5 star property
Upscale beachfront property with free water park, near Mujeres Beach

7.8/10 Good

39 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400

Guests rated this location 10.0/10 - Exceptional

Main amenities
  • 2 poolside bars and 4 bars/lounges
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • 8 restaurants and 2 beach bars
  • Daily housekeeping
  • Fitness center
  • Free children's club
  • Free supervised childcare
  • Free water park
  • Full-service spa
  • On the beach
  • Sauna
Feel at home
  • Babysitting (surcharge)
  • Children's club (free)
  • Children's pool
  • Free cribs/infant beds
  • Playground on site
  • Private bathroom

Room options

About this area

What's nearby

  • On the beach
  • Playa Mujeres Golf Club - 28 min walk
  • Ultramar Ferry Puerto Juárez - 14 min drive
  • Isla Mujeres Ferry Terminal - 84 min drive
  • Norte Beach - 92 min drive
  • Cancun Mall - 16 min drive
  • Puerto Cancun Marina Town Center - 18 min drive
  • Plaza Las Americas - 17 min drive
  • Dubai Palace Casino - 19 min drive
  • Playa Tortugas - 20 min drive
  • Langosta Beach - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • Bistro Brasserie - 5 min drive
  • Isla Blanca - 9 min walk
  • Mar - 5 min drive
  • Lobby Bar - 7 min walk
  • Poseidon - 1 min walk
Map

About this property

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

At Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and volleyball, plus you'll be 1.4 mi (2.3 km) from Playa Mujeres Golf Club. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 8 restaurants and the 2 beach bars are great places to grab a cold drink. Other highlights at this luxurious property include 2 poolside bars, a free kid's club, and a fitness center. Fellow travelers say great things about the helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 8 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 24-hour room service
  • 4 bars/lounges
  • Coffee shop
  • Snack bar/deli
  • Swim-up bar

Traveling with children

  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Lifeguard on site
  • Playground
  • Toys
  • Trampoline

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 12 meeting rooms
  • Business center
  • Conference center (10710 square feet of space)

Services

  • 24-hour front desk
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Concierge services
  • Dry cleaning/laundry services
  • Free beach cabanas
  • Free pool cabanas
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Facilities

  • 1 building/tower
  • 18 holes of golf
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • ATM/banking
  • Banquet hall
  • Built in 2018
  • Fitness center
  • Free water park
  • Full-service spa
  • Garden
  • Massage/treatment rooms
  • Reception hall
  • Safe-deposit box at front desk
  • Sauna
  • Terrace

Accessibility

  • Accessible bathroom (select rooms)
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Children's robes and slippers
  • Electric kettle
  • Espresso maker
  • Free stocked minibar
  • Iron/ironing board
  • Window screens

Sleep well

  • Bed sheets provided
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Memory foam mattress
  • Pillow menu
  • Soundproofed rooms
  • Turndown service

What to enjoy

  • Furnished balcony/patio
  • Private indoor spa tub
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Spa

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

<p>Noise-free guestrooms cannot be guaranteed. </p><p>Guests can rest easy knowing there's a smoke detector and a security system on site. </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

Does Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive offer free cancellation for a full refund?
Yes, Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon.
Is there an onsite casino at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive and nearby?
Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive also has 2 poolside bars, 2 beach bars, and a sauna, as well as a fitness center, an arcade, and a garden.
Are there restaurants at or near Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
Yes, there are 8 onsite restaurants.
Does Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub and a jetted bathtub.
Does Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive like?
Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive is located a short 1-minute walk from Mujeres Beach.

Reviews

7.8

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

4/10 Fair

Beautiful landscaping, terrible food
The outdoor landscaping, paths, fountains are the stars during both day and night. However, not a good place for people with mobility issues, or disabilities. Many, many levels changes, uneven steps, few railings, and unexpected angles and no ADA here in Nexuco. All Inclusive was fun for activitities but the food was mediocre to poor. My son found a 1/2 size hard concrete "something " in his cooked mushrooms. Hotels.com did not honor the free airport transfer and the hotel said ut wasn't their problem. After spending an hour at the on site Expedia office with no positve outcome, even though the reservation and confirmation# clearly says free airport transfer, the rep said I'd have to argue with Hotels.com when I get back. Lots of fun pools with bars everywhere however drinks in general were awful. Staff in general were friendly but communication often got screwed up. Some is language but some just incompetence. I booked this hotel because of the Nadal Tennis Academy but basically it's just branding with a little Nadal museum, tiny store, and 8 clay courts, 3 covered. Clinics were nothing special but good practice.The beach was nice.
7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alejandro, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property, top notch service. Entertainment team was fantastic.
Amanda, 4-night family trip
Verified Expedia guest review

4/10 Fair

6-night trip
Verified Expedia guest review

8/10 Very good

From entertainment- Samir and Elle did a fabulous job keeping us busy. Shows in the evening are top notch. Food was also good but due to Covid they did have to make many adjustments. The spa was fabulous and our stay included hydrotherapy for free so TAKE advantage of it! Room are very clean and modern. Large resort with a lot to do. Kids clue was incredible! Wendy and Becky are very nice and always keep the kids busy. So much to do here and I’ll definitely be back.
Levin, 6-night family trip
Verified Expedia guest review

2/10 Poor

8-night trip
Verified Orbitz guest review

6/10 Good

First of all the staff at the front desk was not friendly at all, so that was our first impression, we had paid for the family selection loft suite king bed, which is the most expensive option. when we got there, we went to the suite and it turns out to be 2 queen beds, there was staining on the floor, the mini fridge had rust and it did not look safe, I made a huge deal and had a manager come out, they switched us the next day to a better room with king bed, also to get an ocean front, its $50 a night extra...the food was not the best, they have 1 buffet open for breakfast, one buffet open for lunch and they serve the same exact food everyday, and for dinner they had only 4 restaurants open and every night you had to make a reservation between 2 restaurants cause they open 2 restaurants at a time and the next day they open the other 2 and so on. We only liked the japanese restaurant So we had a tough time with the food on the nights it wasnt open. Also if youre not in family selection, you pay $10 per for every room service. The pools are very nice and the overall look of the resort is very appealing
MinaT, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

4/10 Fair

This hotel will use 2 hours of your time/vacation to talk you into a membership "timeshare". The staff is trained to beg you to listen and walk some of the hotel rooms to convince you spend a hefty amount of money on their timeshare packages. The staff is super friendly and nice but I surely didn't appreciate the 2 hours my family lost listening to a couple of men trying to sell my husband and I a timeshare package.
Raquel, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Love attention to detail from our concierge services ; Fernanda and all the friendly staffs - raffi, oscar...etc
Cyril, 12-night family trip
Verified Expedia guest review