Very limited staff when we arrived. Taken to our room and showed the 3 ring binder of info for the facility. Wifi information was wrong, needs to be updated with wifi available. Next went to pool. Water level a bit low, needed to have skimmers on to remove floating leaves. It was like the pool was shutdown. Bar was at poolside but no one attending. Went inside to lobby, found new codes for wifi and asked for pool to be turned on. Waterfall at pool looked like it didn't work, but when everything was turned on it was nice. Asked for someone to make us a drink but was informed bartender was gone. Also informed that tonight we had to go into town for dinner due to the kitchen being closed. Could have been a great place, but this was the last place of 5 we stayed at in Belize and it did not measure up to others. The price was also higher than any of the others including a place on the west side of town which was wonderful. I will go to the other place again next time.