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All properties in Playa del Carmen, Quintana Roo, Mexico

Holiday Inn Express And Suites Playa Del Carmen, Playa del Carmen

3-star hotel with outdoor pool, near Quinta Alegría Shopping Mall

  • Free buffet breakfast, free WiFi, and free parking
From
$83 CAD

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9.2.Superb.
  • Great hotel. Great roof top. Great breakfast and a great rate. Rooms are large and…

    Mar. 14, 2020

  • A great location just off the famous La Quinta pedestrian mall. Lovely large rooms well…

    Feb. 16, 2020

See all 395 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Dining options
Safe
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 91 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Fitness center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Downtown Playa del Carmen
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Xcaret Eco Theme Park - 6.5 mi / 10.4 km
  • Akumal Ecological Center - 24.2 mi / 38.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Standard Room, 1 King Bed, Balcony (Feature)
  • Standard Room, 1 King Bed
  • Standard Room, 1 King Bed, Accessible (Roll-In Shower)
  • Standard Room, 2 Queen Beds
  • Suite, Multiple Beds
  • Suite, 1 King Bed, Balcony (Feature)
  • Suite, 1 King Bed
  • Room

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Xcaret Eco Theme Park - 6.5 mi / 10.4 km
  • Akumal Ecological Center - 24.2 mi / 38.9 km
  • Xel-Há Park - 29.9 mi / 48.2 km
  • Puerto Morelos Adventure - 30.5 mi / 49.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
map

At a glance

Hotel size

  • This hotel has 91 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 2
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Year Built - 2018
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Small print

Also known as

  • Holiday Inn Express Playa Carmen Hotel Playa del Carmen
  • Holiday Inn Express Suites Playa Del Carmen
  • Holiday Inn Express And Suites Playa Del Carmen Hotel
  • Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
  • Holiday Inn Express And Suites Playa Del Carmen Playa del Carmen
  • Holiday Inn Express Playa Carmen Hotel
  • Inn Express Carmen Hotel
  • Express Suites Carmen Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8 AM to 10 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Holiday Inn Express And Suites Playa Del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes. Nearby restaurants include Asiana (3-min walk), Romagna Mia (4-min walk), and Fisheria (4-min walk).
  • Holiday Inn Express And Suites Playa Del Carmen has an outdoor pool and a fitness center.
9.2.Superb.
  • 10.0.Exceptional

    We ask for a late check out and their was no charges. Very clean and comfortable accommodations. Great location and only 3 min walk to 5th ave.

    Ian, 2 night romance trip, Jan. 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great staff very courteous. Rooftop pool area very clean and relaxing to spend some time.

    Brian, 12 night romance trip, Jan. 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Roof top pool has amazing views, great place to relax. Amazing staff! Located close enough to walk to the beach and all the action and far enough away for quiet relaxation. Great breakfast and very clean.

    Kim, 10 night trip with friends, Jan. 8, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Enjoyed our stay

    Enjoyed our stay. Hotel looks very new. Room clean and comfortable. Breakfast had lots of selection. Pool was very well kept. Shopping mall across the street and bus depot not far away.

    Valerie L, 1 night trip, Jan. 4, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Good location

    Great location , friendly service...more breakfast options will be great

    Faisal, 4 night family trip, Dec. 23, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good resort! Nice service and food.

    Always good! Stuffs are so helpful and friendly.

    Shi, 3 night family trip, Nov. 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I was pleasantly surprised by this Holiday Inn. I don’t like Holiday Inns in North America at all. This property had a beautiful rooftop pool area that was the highlight of the building. The gym is small but adequate and clean. The rooms were modern, spacious, equipped with a microwave and fridge and the beds were amazing. This stay included a complimentary buffet which featured eggs, cereal, pastries, fresh fruit, local dishes, a granola/parfait station and more. The location of this hotel could not be better. Just a 3 minute walk from the main strip and about a 10 minute walk to the beach. The service from check-in to check out was amazing. Antonio was such a pleasure and the lady at the front desk with the curly hair and glasses was always happy, approachable and a great resource (so sorry I didn’t get her name) I would definitely stay here again and I recommend this hotel.

    2 night trip with friends, Oct. 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The bed was super comfy slept starifht with no interuptions the first night for 7 hours and the second night 12 hours. Would come back here again. Roof top pool was great and continental breakfast was basic but gets you through the afternoon.

    aimee, 2 night family trip, Aug. 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great amenities and location. Close to Xcaret Parks and other landscapes, far from the busiest zone in Cancun.

    6 night family trip, Aug. 22, 2019

    Verified Expedia guest review

  • 6.0.Good

    2 nights around 11pm, i was woken up by construction noises. I had to complain to the front desk for them to stop.

    Simar, 4 night romance trip, Apr. 7, 2019

    Verified Expedia guest review

See all 395 reviews