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Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Photo gallery for Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Standard Room | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Overview of Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

3.0 star property
3-star hotel with outdoor pool, near Quinta Alegría Shopping Mall

9.2/10 Superb

611 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach - 4 min drive
  • Playa del Carmen Maritime Terminal - 8 min drive
  • Playacar Golf Club - 11 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Ferry to Cozumel - 23 min drive
  • Tres Rios Ecopark - 21 min drive
  • Maroma Beach - 27 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • Ah Cacao Chocolate Café - 2 min walk
  • El Jardin - 2 min walk
  • Yo Amo Tacos - 2 min walk
  • El chuleton - taqueria al carbon - 3 min walk
  • Oh lala! International Cuisine by George - 3 min walk

About this property

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 7:00 AM and 10:00 AM. Also, this hotel is 0.3 mi (0.5 km) from Playa del Carmen Main Beach and 5.9 mi (9.5 km) from Xplor Theme Park. Fellow travelers love the helpful staff and overall value.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 91 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Working away

  • Business center
  • 2 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 10 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen, An Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel

Frequently asked questions

Does Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel on 17 Dec 2022 start from CA $107, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.
Are pets allowed at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
You can check in from 3 PM - 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel and nearby?
Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel has an outdoor pool.
Are there restaurants at or near Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
Yes. Nearby restaurants include Texas Bbq Co. (3-min walk), Asiana (3-min walk), and Piknik (4-min walk).
What's the area around Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel like?
Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach. Travelers love the hotel's prime location.

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Good

Air conditioning was having problems on our floor so for two days it was a little uncomfortable but they did move us to a different floor and it was good the rest of the stay
Steve, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Customer service was great. Excellent location and great breakfast. Señor Antonio was very kind and prompt to serve us. We will be back.
Olimpia, 3-night family trip
Verified Orbitz guest review

6/10 Good

Uriel Reuven, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Enjoyed our stay. Close to 5th Ave, beach and ADO bus stop. Great breakfast with nice seating area. Friendly staff ready to assist with a pleasant attitude.
yolanda, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente servicio
Excelente servicio, solo creo que las toallas ya están un poco percibidas.
Haydee, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean and only a 5 minute walk from Quinta Avenida
Perla, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

Tobi, 1-night trip
Verified Expedia guest review

8/10 Very good

Excelente place but poor breakfast
The place is amazing , just the variety on the breakfast is poor. The rest is great
8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel has good location. Comfortable mattress and big bedrooms
Julio, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Highly recommend! PDC 5th Ave and beach is close by. Staff is always helpful, both in reception, and kitchen. I would stay here again.
Danah, 4-night family trip
Verified Expedia guest review