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Hotel Kapok Shenzhen Luohu

Photo gallery for Hotel Kapok Shenzhen Luohu

Lounge
Comfort Suite, Wide View | Down comforters, minibar, in-room safe, individually furnished
Deluxe Suite, Wide View | Down comforters, minibar, in-room safe, individually furnished
Smart TV, video-game console
Deluxe Double Room | Down comforters, minibar, in-room safe, individually furnished

Overview of Hotel Kapok Shenzhen Luohu

Hotel Kapok Shenzhen Luohu

5.0 star property
Luxury Shenzhen hotel with restaurant, connected to the convention center

9.2/10 Superb

44 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Laundry facilities
The price is CA $166
Price available on 02/10/2023
Map
No. 1001 Bao'an Road, Luohu, Shenzhen, Guangdong, 518001

Room options

About this area

What's nearby

  • In Luohu
  • Tai Po Old Market - 17 min drive

Getting around

  • Shenzhen Intl. Airport (SZX) - 37 min drive
  • Hong Kong International Airport (HKG) - 56 min drive
  • Shenzhen Station - 6 min walk
  • Hong Kong Lok Ma Chau Station - 8 min drive
  • Shenzhen East Railway Station - 9 min drive
  • Guomao Station - 12 min walk
  • Laojie Station - 18 min walk
  • Grand Theater Station - 18 min walk

Restaurants

  • 1881 - 4 min walk
  • Western restaurant - 11 min walk
  • Hedong Hotel - 15 min walk
  • Hai Di Lao Hot Pot - 16 min walk
  • Three brothers kitchen - 3 min drive
Map

About this property

Hotel Kapok Shenzhen Luohu

Located near a train station, Hotel Kapok Shenzhen Luohu is a great choice for a stay in Shenzhen. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the fitness center for a workout, you can unwind with a drink at the bar/lounge. The helpful staff and overall property condition get good marks from fellow travelers. The property is just a short walk to public transportation: Guomao Station is 12 minutes away.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 166 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:30 PM - noon
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15
  • Minimum Spring Break check-in age is 15

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • Access to nearby outdoor pool

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Library
  • Fitness center
  • Shopping mall on site

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • Video-game console
  • Smart television
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Children's robes and slippers
  • Iron/ironing board (on request)
  • Washing machine
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Yard
  • Individually furnished

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Smartphone with 4G LTE data speed, limited data usage
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps

Fees & policies

Refundable deposits

  • Deposit: CNY 1000.0 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 100 for adults and CNY 50 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Kapok Shenzhen Luohu
Kapok Shenzhen Luohu Shenzhen
Hotel Kapok Shenzhen Luohu Hotel
Hotel Kapok Shenzhen Luohu Shenzhen
Hotel Kapok Shenzhen Luohu Hotel Shenzhen

Frequently asked questions

Does Hotel Kapok Shenzhen Luohu offer free cancellation for a full refund?
Yes, Hotel Kapok Shenzhen Luohu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Kapok Shenzhen Luohu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Kapok Shenzhen Luohu?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Kapok Shenzhen Luohu?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Kapok Shenzhen Luohu?
You can check in from 2:30 PM - noon. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Hotel Kapok Shenzhen Luohu and nearby?
Hotel Kapok Shenzhen Luohu has a fitness center and access to a nearby outdoor pool.
Are there restaurants at or near Hotel Kapok Shenzhen Luohu?
Yes, there's an onsite restaurant. Nearby restaurants include 1881 (4-min walk), Western restaurant (11-min walk), and Hedong Hotel (15-min walk).
Does Hotel Kapok Shenzhen Luohu have any outdoor private spaces?
Yes, every room features a yard.
What's the area around Hotel Kapok Shenzhen Luohu like?
Hotel Kapok Shenzhen Luohu is located on the Strip in Luohu, a short 6-minute walk from Shenzhen Station and 5 minutes' walk from The MixC Shopping Mall. Travelers say this hotel is in a good location.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.1/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Good

Not worth the price
The bookstore with the cafe as the lobby entrance was really cool. It was what attracted us to the place, along with the good reviews. The location was good near two metro. The room was spacious and comfortable. The hotel staff barely spoke English. The breakfast was below average. The area is quite ugly and all of the construction around there did not help. We should have stayed at the Grand Hyatt next door for the same price.
LONG, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eduardo, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Location, designb, quality of hotel fittings, restaurant
4-night romance trip
Verified Expedia guest review

8/10 Very good

Overall and affordable hotel with spacious rooms, very comfortable bathrooms and excellent in-room amenities (safe, fridge, big tv, video game options). A decent breakfast with international and local options; however the breakfast staff was not too friendly. The gym is awkwardly placed in a glass room area on the 3rd floor. It needs more free weights, and a full circuit system with more exercise options. Overall, the staff was friendly and willing to help. Downsides: A major gripe is that the hotel has no ATM machine / cash point. The WiFi was very intermittent and lacking in streaming capability and stability. A WiFi upgrade is sorely needed for today’s traveler. There was No 24 hour or late night room service options. For an international hotel with guests arriving from different time zones and late into the evening, there needs to be a 24 hour in-room dining option. In closing, a much more affordable option to Western brands in the same area. With some simple upgrades and a deeper bench of English speaking staff and this hotel would be perfect. Either way I’d gladly stay here again and recommend it to travelers to Shenzhen.
JimmyG, 5-night business trip
Verified Orbitz guest review

10/10 Exceptional

Vicky, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Loved this hotel. Very clean, new, stylish hotel. It was within walking distance of a large mall, and a 5 minute taxi to the train station. The area itself is very
Emily, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Clean undercarriage
Nice hotel, interesting style and a great room with some nice gimmicks - a gun, talking mirror, decent wine glasses, and perhaps the best fully automatic toilet ever (perhaps worthy of a review itself!). I would describe the décor as modern and slick with a hint of corporate hipster, so the infra-red-fully-automatic-grenade-launching-pump-action-everything-assault rifle that was covertly stashed in a draw was a bit incongruous but a welcome diversion nonetheless. One small fault is that the hotel is lacking an strong international outlook, so communication was not always easy - otherwise the service would be top tier. Hotel is conveniently located in a quieter area but near to the down town hustle and bustle and near a MTR station. Quick turn of the main drag and ample street food can be found.
Jamie, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional hotel
Great value for short stay. Facilities top condition since it's a new hotel.
Yew Hock Lawrence, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotel I've ever stayed in Shenzhen
The hotel interior is awesome upon the major refurbishment, many details are user-friendly.
Frederick, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was clean. Great staff. They are always friendly and smiling to you.
1-night trip
Verified Expedia guest review