Collection O Casa de Familia, San Cristóbal

Photo gallery for Collection O Casa de Familia, San Cristóbal

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Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi

Overview of Collection O Casa de Familia, San Cristóbal

Collection O Casa de Familia, San Cristóbal

3.5 star property
San Cristobal de las Casas Colonial hotel with restaurant

9.6/10 Exceptional

111 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Restaurant
Map
Av. 5 de Mayo no. 12, esq. c/ Calle 1 de Marzo, San Cristobal de las Casas, CHIS, 29200
Main amenities
  • Daily housekeeping
  • Restaurant
  • Garden
  • Front desk safe
  • Limited hour front desk
For families
  • Children stay free
  • Private bathroom
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In De La Merced

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

About this property

Collection O Casa de Familia, San Cristóbal

Enjoy your visit to San Cristobal de las Casas with a stay at Collection O Casa de Familia, San Cristóbal. Guests will have free perks like WiFi and self parking. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 11 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant

Traveling with children

  • Children stay free

Services

  • Front desk (limited hours)

Facilities

  • 2 buildings/towers
  • Built in 1825
  • Safe-deposit box at front desk
  • Garden

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium digital channels
  • Netflix

Home comfort

  • Heating
  • Fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Cash Breakage deposit: MXN 500 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

There is limited hot water on site.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Casa Familia San Cristóbal San Cristóbal de las Casas
Hotel Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristóbal de las Casas
Casa Familia San Cristóbal
Hotel Casa Familia San Cristóbal San Cristobal de las Casas
Hotel Casa Familia San Cristóbal
Hotel Hotel Casa de Familia San Cristóbal
Hotel Casa de Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristobal
Collection O Casa de Familia
Hotel Casa de Familia San Cristóbal
Collection O Casa de Familia San Cristóbal
Collection O Casa de Familia, San Cristóbal Hotel

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Maricela, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property with a lovely climate! Very nice and helpful staff. Tasty breakfasts :) thank you for a great stay!
Paulina, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fantastic boutique hotel with an incredible manager , Ana who made our stay wonderful in every way. Only place I would ever stay in San Cristobal
Christoph, 2-night family trip
Verified Expedia guest review

6/10 Good

Beautiful, clean, comfortable, and room with old world decor and details, in a beautiful, secure building. There is a nice garden outside and balconies outside the guest rooms facing the inside atrium. Hotel is in a safe area in the middle of town, walking distance to most tourist sites of interest and to shops and restaurants. Staff was very professional, courteous, and accommodated our requests. Our room had only one window and no air circulating so when we arrived, we were hot in the room. The front desk staff brought us an electric fan and fixed our our problem. The housekeeper got our laundry done very nicely and very quickly for $100 MXP. Complimentary private parking for our vehicle was available. Smart TV in the room was nice to have. We did not have Wifi, however, as the hotel advertised. If it was available, we could not connect to it. We checked one day early because of it, but were not given a refund. The hotel told Expedia CS that we stayed for the duration of our reservation, which is not true.
FLORIANNE, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had an amazing stay as Casa de Familia! The hotel was beautiful, elegant, quiet and conveniently located. We would recommend it to anyone and stay there again if we came back to San Cristobal!
Alexander, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Overall a lovely hotel! With a few drawbacks
Overall, as a solo female traveler, I enjoyed my stay. Pros: cozy, beautiful, quiet, clean, and safe hotel (front door is always locked so you ring a bell and receptionist gets you in), and decent location (2-3 blocks away from the main pedestrian streets). Cons: hotel’s restaurant was supposed to be open only for breakfast, but most days was not open at all; walls in the rooms upstairs are thin so you can hear neighbors talking, showering, drying hair; there was no air conditioning in my room and while I didn’t really need (wasn’t too hot), I thought it’d be something good to have; wifi in the room was so slow to the point where it basically didn’t work and I used my data
Egle, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best find of the trip! Small hotel with all the amenities. Beautiful and renovated architecture that looks just like the house in the movie Encanto :) Staff was very friendly and attentive! I hope I will be staying there again if I go to San Cristobal!
Ryan, 4-night trip
Verified Expedia guest review

8/10 Very good

We stayed here in July and again in March. Beautiful hotel and service was excellent I’m July and average in March. Good location. Internet wasn’t the best and had trouble accessing Netflix, but the staff was kind enough to move us to another room. I would stay here again.
Cindi, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Experiencia unica en san cristobal de las casas
Excelente hotel localizado en el corazon de san cristobal. Todo los sitios de interes turisticos muy accesibles a pie. Hay un sin fin de restaurantes en la vecinidad. Cuenta con estacionamento seguro y privado, solo hay que avisar al llegar para que te abran el porton. El hotel es una haciendo restaurada que parece mas hotel de lujo que una vieja casona. Hay muchos hoteles en san cristobal pero yo considedaria este la mejor opcion por la experiencia que ofrece y su hubicacion.
Javier, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing, excellent quality, former family hacienda transformed into a gorgeous hotel decorated with beautiful, original furnishings. Within close walking distance to the town plaza, shopping, eateries, and historic buildings.
David, 3-night family trip
Verified Travelocity guest review