Discover the benefits of being a Silver member

  • Silver Exclusives
    You’ll have access to great stuff like free breakfast, airport transfers and spa vouchers during your stay at select properties. Just keep an eye out for the gift box icon when booking.
    VIP Access
    Our VIP Access properties have been highly rated for excellent service. You’ll enjoy guaranteed free WiFi* and don’t forget, you’ll get Silver Exclusives too.
  • Priority customer service
    As a Silver member, your call will always be prioritized, so you speak to a specially trained agent
    Price Guarantee Plus
    If you find a better price on exactly the same stay, we’ll match it and refund the difference
    Hassle-free Travel Guarantee
    Need to change or cancel your booking? No problem. We’ll help minimize property charges or cancellation fees right away
10

1 year

Step up to Silver

To become a Silver member, simply book and stay 10 nights or more during your current membership year

30

1 year

Strive for Gold

Become a Gold member by booking and staying 30 nights or more during your current membership year

See Gold benefits

Benefits at a glance

Rewards

Silver

Gold

Secret Prices
Collect 10 nights, get 1 free*
Priority customer service
Hassle-free Travel Guarantee
Price Guarantee Plus
Silver and Gold exclusives
VIP Access
VIP free room upgrades and more

It’s free to join and takes less than a minute

Already a member?

Enjoy the benefits

As a member, the more nights you collect, the more rewards you’ll get. See the benefits for Hotels.com™ Rewards, Silver, and Gold membership.

Got a question?

How do I collect nights?

Where’s my missing night?

How do I redeem nights?

How do I unlock Secret Prices?

For answers to questions like these and more, check out our articles. They have all the information you need.

Terms and Conditions

*Standard WiFi is complimentary, Premium WiFi may be available for an extra charge.

Our loyalty program, Hotels.com™ Rewards, is for guests aged 18+ who registered with a valid email address. When you book and stay for 10 nights at eligible properties, you’ll get 1 night free to redeem at another. We work out the average value of all 10 nights you’ve collected and give it back to you as a free night. You just pay taxes and fees. And if you choose a room, apartment, or other equivalent that costs more, you pay the difference. You can’t collect or redeem nights when you pay using a discount coupon or if you’re making a reservation for a package vacation. Read full terms and conditions.

Secret Prices are available to Hotels.com app users, Hotels.com™ Rewards members, and individuals subscribed to Hotels.com by email. Secret prices will be shown where the "Your Secret Price" banner is displayed on your search results. Available on select hotels and select dates only. Subject to full terms and conditions.