6/10 – Bien
25 mars 2025
Upon checking in the front service lady was very rude I wasn't informed that I could not pay with my cash app card she proceeds to rudely put a stand with catds it in my face with an attitude telling me we do not accept these kinds of card which is fine I did have cash. We were looking forward to using the jacuzzi it was not working they said that it was broken that was one of the main reasons we also put your hotel but didn't get to enjoy that other than the rude service desk lady on Friday the same one was there this morning on Tuesday as we checked out didn't greet me was rude all she did was ask for my name didn't say thank you nothing whatsoever handed me back my deposit. I will waiting for our Uber to leave the hotel another couple comes in she greets him smiles and tells him thank you for staying I've never been treated so rudely before and we will never be staying in this hotel ever again. And that is all because of this particular lady. The rest of your staff was amazing especially Miss Ashley she went above and beyond to accommodate us because the kitchen did not have everything for certain meals but she was very apologetic and sweet the rest of your staff was great as well.
Lydia
Lydia, séjour en famille de 4 nuits
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