It was a last minute booking so an hour prior to arriving I called to make sure the reservation was there and my husband and son would have no issues. The hotel confirmed it and the front desk even spelled my husbands uncommon first name to me when I initially provided only the last name. When my husband arrived, they stated there was no reservation, extremely frustrating. Secondly I understand that photos are never what they really appear to be, but this was truly a catfish situation. Hotels.com, there should be some sort of policy for photos that are published or a validating process for the photos that are used. This Holiday Inn is not what you would expect from a real holiday inn and after some research sure enough itâs not. It was purchased by someone and has their DBA (Doing business as) Holiday Inn. Hotels.com, you should make this hotel list their real name (even Apple Maps list their real name) so your other customers arenât bamboozled.
The room was smaller than what the picture showed. Room had a funny smell, could be due to it was located by the pool and it was very humid outside. I didnât like that I booked two rooms with the same amenities but when I got to the hotel, my other party was split from us and stayed on the opposite side of the building. I made the reservations together for a reason.
The hotel and room were clean and the staff was very friendly. But the WiFi was near impossible to connect to and I wasnât given directions on how to connect. The hot water took a very long time in the shower and was only warm.
I loved the suite I had. The staff was super friendly and helpful. The lobby was inviting. I loved the coffee machine in the lobby. The breakfast was amazing with so many options. I did not use the bar but looked like one I would have if I had more time. The pool area was great and my family spent the day there. I will stay there again