Tru by Hilton Rapid City Rushmore propose une glissade dâeau, un centre dâentraĂźnement physique (jour et nuit) et une salle dâarcade/salle de jeux.
Beautiful hotel. Only complaint is the daily housekeeping. Skipped us one day leaving us with no towels etc. Floor was very dirty leaving feet with black specks on arrival day in room telling me floor wasnt really cleaned .
Checked into our room after a 13hr drive I wanted to shower and go to sleep. Upon opening the door to our room first thing was the heavy smell of pet urine. I then turned on the lights and noticed dirt and clumps of pet hair all over the floor. Went down to request a different room and was told all the king size rooms have sold out which I thought was odd because we just checked in and were asked do we want to stay on floor two three or four we chose floor two so then we were told we could switch rooms for a fee that wasnât going to be an option for us as our room should have been cleaned before our arrival and it was not. They agreed and let us switch but I will never stay here again cleanliness is obviously not the priority!
We stayed over for a graduation it was very comfortable. The staff was welcoming and things were in its place. We preferred a microwave in the room. Dresser drawers would of been good too. We needed our floors cleaned a little bit more. I had to ask for a broom because the floor was not clean. Our dirty towels were not replace so i had to ask for that too. Over all the i wish there was a waffle machine instead of pancake machine. The staff that help me was great. We did find a bug in the bed and the bathroom so our stay was cut short we did want to see anymore bugs so we left early. Thank you for the stay we did appreciate the accommodation.
The hotel was not being cleaned everyday. Beds were not made and towels were not changed unless we asked for fresh towels. Location was excellent. Reception staff has good customer service. Itâs just the maintenance and cleanliness of the rooms
Check in staff was nice but evening staff was sitting on bench when I came down looking for utensils and didn't say hello or offer help. The hotel was clean and and I appreciated that.