6/10 Good
Apr 28, 2025
Don't waste your $500 a night!
My family of 5 has been going to this resort for YEARS. I am a 50 year native of Arizona. This resort used to be the hot spot. This weekend it was not good. Very dirty, no tubes in the Lazy River and if you ask for them they say "I don't know if we have any". People we standing in line for 15 to 20 minutes waiting to get in and then the man watching over the lazy river said. You can just walk it if you would like. At 1:30 am my daughter called for a blanket and the man that came to the door with a "sheet" told her that we have a balance of $xx dollars that needs to be paid immediately. My daughter is 20 and on vacation with the family. She is not paying for the room. Especially at 1:30 in the morning. Then in the morning we went down to the front desk to see what the charges were because we only had 5 smoothies, one bloody mary and one beer. They had overcharged $30. The man that was working the front desk (Greg A) was NASTY. He was not only nasty to me but also to the gentleman that was after us who was trying to understand why he was overcharged $80. Greg A said in quotes "we need the money now". I said to him that we were going upstairs to get it and he said that "we will no longer be able to get in". My husband said "our kids are in there, you cant do that". He said "I'm done with you and walked away". This place must be paying minimum wage for their staff and no training at all. I have been treated better at the DMV then at this Hilton Resort. Alison the mgr did nothing!
Alison
Alison, 1-night family trip
Verified Hotels.com guest review
