Was told by a very rude female employee that our room was not ready and she didnât know when it would be, even though it was check in. Waited two hours after check in for our room with a 10 month old who was tired of the car and needed a nap. Called the front desk to inform them of this and was told it still wasnât ready and they didnât know when it would be. With a screaming 10 month old, my husband and I had to figure something else out so we cancelled the room. We were still charged 80% of the room cost. Would NOT recommend this hotel.
Also, the lobby was so so very hot. I can only imagine what the rooms are like.
Started stay in 1 bed studio. Room was clean but somewhat outdated. Bathroom tile cracked and dirty grout. Bathroom sink did not have drain stop. Was upgraded to 1 bedroom suite which is identical except for door between living and bedroom area. Bedroom suite was in better condition overall. Staff was very polite and friendly. Good value for price.
Arrived Friday to stay thru Monday. Booked online for a certain price but upon arrival was charged almost double. We even had the friend/family discount. After some confusion and frustration, and ARGUING WITH US,they decided to give us a flat $99 a night rate. That was appreciated, however, still not as good as the deal online. The pool was open, but NO HOT TUB. It was out of order and there was NO VENDING or MARKET available. Our room was nice and clean, but by late afternoon our AC broke and the window fell out. Maintenance came and couldn't fix it so the whole system was turned off at the fuse box and we were UNABLE TO CHANGE ROOMS. They were too busy cleaning for guests who hadnt arrived yet, instead of serving us who were already there. So we froze with no heat all night thru the next morning. They DIDNT compensate for that inconvenience at all.The TV and remote were janky and the lag of internet made it almost unwatchable.
The front desk and breakfast staff was extremely helpful and efficient. The facility is laid out nicely however it is in serious need of a refresh such as new carpet and new couches at least the two rooms that we rented both needed it. Also, we did not request one of the rooms to be cleaned and they never cleaned the second separate room the entire week and when we ask about it, they said they were linked together, which makes absolutely no sense because they were two separate rooms and the one had nothing hanging on the door saying do not clean. When the second room requested clean towels when they came in to put the clean clap towels, they didnât even pick up the dirty towels, which Iâve never seen a hotel not at least take out the dirty towels when they bring in the clean towels. The cleaning staff seems to be somewhat lacking.
The entire staff was extremely pleasant during the entire stay. If I needed anything, they took care of it promptly. I would definitely stay there again.
The property was in a nice and peaceful location. The staff was friendly and polite and overall amazing. The breakfast was also amazing compared to typical hotel breakfasts. I loved the waffels and I looked foward to eating them on my second day stay. The room was super roomy with a kitchen, a work desk, and a couch. I don't have anything bad to say. The hotel was.very reasonably priced. I would definitely consider staying at this hotel.