It was a perfectly nice room, but unfortunately, they told us that we had to jiggle the access key because it was tricky to get it to work. We tried and tried to get in and it wouldn't work. I complained and they wouldn’t give us another room, said it was my fault that I chose this room and they were fully booked, so we couldn't switch rooms. Why would you make that room available if guests cannot get inside with their key? Very frustrating! There was nothing to let us know when we were making our reservation that the pool are was not going to be available for us to use. Our alarm clock was broken so it did not wake my husband up at the time he wanted to get up. No good breakfast options for diabetic guests. Biscuits and gravy, whole milk for cereal, no skim milk offered. A lot of little things added up to a disappointing overnight stay.