In Richmond's business district, Homewood Suites by Hilton Richmond-West End/Innsbrook offers a homey atmosphere with to-go breakfast and grocery shopping service. Relax in the lobby near the cozy fireplace or recharge at the 24-hour gym. The helpful staff has left a lasting impression on previous guests.
Reviews
8.08.0 out of 10
Very good
Popular amenities
Pool
Pet-friendly
Gym
Free parking
Air conditioning
Main amenities (12)
Daily housekeeping
Outdoor pool access
24-hour fitness center
Seasonal outdoor pool
24-hour business center
Business center
3 meeting rooms
24-hour front desk
Coffee/tea in a common area
Air conditioning
Free grocery shopping service
Lobby fireplace
Feel at home (6)
Free cribs/infant beds
Kitchen
Private bathroom
Separate dining area
Living room
Premium TV channels
The current price is CA $157
CA $157
CA $183 total
includes taxes & fees
Apr 7 - Apr 8
Room options
Available filters for rooms
Showing 9 of 9 rooms
View all photos for 2 bedroom Suite King 2 double nonsmoking
2 bedroom Suite King 2 double nonsmoking
Highlights
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Sleeps 8
1 King Bed and 2 Double Beds
View all photos for Suite, 2 Double Beds
Suite, 2 Double Beds
Highlights
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Sleeps 6
2 Double Beds
View all photos for Suite, 1 King Bed
Suite, 1 King Bed
Highlights
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Sleeps 4
1 King Bed
View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
Highlights
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Sleeps 4
1 King Bed
View all photos for Suite, Accessible, Non Smoking
Suite, Accessible, Non Smoking
Highlights
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Sleeps 8
1 King Bed and 2 Double Beds
View all photos for Suite, 1 King Bed
Suite, 1 King Bed
Highlights
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Sleeps 5
1 King Bed
View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
Highlights
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Sleeps 4
1 King Bed
View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)
Lewis Ginter Botanical Garden - 12 min drive - 12.6 km
University of Richmond - 13 min drive - 13.0 km
Virginia Commonwealth University - 17 min drive - 19.8 km
Getting around
Richmond Intl. Airport (RIC) - 28 min drive
Richmond Staples Mill Road Station - 14 min drive
Richmond Main Street Station - 18 min drive
Ashland Station - 21 min drive
Restaurants
Golden Corral - 18 min walk
Noodles & Company - 9 min walk
Silver Diner - 5 min walk
The Beach House - 9 min walk
Five Guys - 9 min walk
About this property
Homewood Suites by Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook puts you within a 15-minute drive of Short Pump Town Center and University of Richmond. For a bit of exercise, you can visit the 24-hour fitness center or go for a swim in the seasonal outdoor pool. Fellow travelers love the helpful staff.
Languages
English
At a glance
Hotel size
123 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 21
Check-out time is noon
Contactless check-out available
Special check-in instructions
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Internet
Free WiFi in public areas
Parking
Free secured onsite self parking
Free onsite RV/bus/truck parking
Wheelchair-accessible parking and van parking on site
Onsite parking limited
Onsite parking includes off-street options
Other information
Designated smoking areas
No alcohol allowed onsite
Property amenities
Food and drink
Free on-the-go breakfast each morning 6:00 AM–10:00 AM
Coffee/tea in a common area
Barbecue grills
Free reception (select days)
Snack bar/deli
What to do
Access to nearby outdoor pool
Hiking/biking trails nearby
Working away
24-hour business center
3 meeting rooms
Conference space (743 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Free grocery shopping service
Free newspapers in lobby
Luggage storage
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 1998
Safe-deposit box at front desk
Picnic area
Fireplace in lobby
Television in common areas
24-hour fitness center
Seasonal outdoor pool
Banquet hall
Accessibility
Wheelchair accessible
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Closed captioned TV
Phone accessibility kit
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
Thin carpet in room
Room amenities
Be entertained
MP3 docking station
47-inch LCD TV
Premium cable channels
Home comfort
Air conditioning and heating
Ceiling fan
Coffee/tea maker
Iron/ironing board
Sleep well
Sofa bed
Premium bedding
Free crib/infant bed
What to enjoy
Individually furnished
Separate dining area
Separate living room
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free weekday newspapers
Food and drink
Full-sized refrigerator/freezer
Freezer
Microwave
Kitchen
Stovetop
Toaster
Cookware, dishes, and utensils
Ice maker
Paper towels
More
Daily housekeeping
Mobile key entry
Restaurant dining guide
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10 PM
The seasonal pool is open from June to September
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
Policies
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen
Frequently asked questions
Does Homewood Suites by Hilton Richmond-West End/Innsbrook offer free cancellation for a full refund?
Yes, Homewood Suites by Hilton Richmond-West End/Innsbrook does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Homewood Suites by Hilton Richmond-West End/Innsbrook?
Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10 PM.
Are pets allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Homewood Suites by Hilton Richmond-West End/Innsbrook?
Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Homewood Suites by Hilton Richmond-West End/Innsbrook?
Check-in start time: 3 PM; Check-in end time: 11:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Homewood Suites by Hilton Richmond-West End/Innsbrook and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy amenities like a seasonal outdoor pool, a 24-hour fitness center, and a picnic area. Homewood Suites by Hilton Richmond-West End/Innsbrook also has access to a nearby outdoor pool.
Does Homewood Suites by Hilton Richmond-West End/Innsbrook have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and cookware.
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Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.8/10
Staff & service
7.6/10
Amenities
8.0/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
4/10 Fair
31 Mar 2025
The staff was amazing and did everything they could to accommodate their guest. Special shout-out to Greg at the front desk for his professionalism & Chris in Maintenance/Housekeeping for making my stay more welcoming by cleaning my not so clean bathroom in the room (not sure which one he works in). I won’t make this long, so let’s get to it. This was a nearly 300.00 room w/taxes included for a 2.5 star hotel.
Monique
Monique, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Mar 2025
Jermaine
Jermaine, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 Mar 2025
Albert
Albert, 2-night trip
Verified Hotels.com guest review
2/10 Poor
16 Mar 2025
The room was filthy. There was pink mold in the bathroom and black mold on the ceiling. The room had a deep smell of mold and must. It was terrible. The door was broken and looked to have been altered. I was not able to lock the dead bolt and had to place chairs inside the door. The staff was responsive and friendly but the condition of the room out weighed that.
We didn’t feel safe and you left with a layer of funk because of the mold.
Very disappointed.
Aubrey
Aubrey, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
16 Mar 2025
It was dirty, broken bed, just overall disappointed with our stay.
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 Mar 2025
Devon
Devon, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 Feb 2025
Julie
Julie, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
20 Jan 2025
Okay
Our stay was relaxing and enjoyable.
My only issue was the doors. Room door, bedroom door, bathroom door, closet doors were all in poor condition.
Alisa
Alisa, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
7 Jan 2025
Markel
Markel, 1-night trip
Verified Hotels.com guest review
6/10 Good
29 Dec 2024
A lot of this property was worn down. The bathroom was a rusty. Everyone was wonderful that we met. Breakfast was delicious. It just needs a really good upgrade.
Tara
Tara, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
27 Dec 2024
Sandisiwe
Sandisiwe, 2-night trip
Verified Expedia guest review
8/10 Very good
26 Dec 2024
Staff was polite breakfast was good. Bath room needed an upgrade
Chanelle
Chanelle, 2-night trip with friends
Verified Expedia guest review
2/10 Poor
23 Dec 2024
Jose
Jose, 2-night trip
Verified Expedia guest review
4/10 Fair
18 Dec 2024
Jack P
I have stayed here several times and the hotel is becoming dated lots of stuff in the rooms like your coffee pot and electrical outlets do not work. Came in to pillowcases on the bed, but no pillows took hours to get the pillows. Never did get a replacement coffee pot. The breakfast which used to be exceptional is now less than average. In other words, I’m not eating there food it’s nasty. The bagels were hard and stale and plain. The eggs were powdered eggs with cheese in the middle, which were absolutely awful. I will not be staying there anymore, which makes me sad. I have stayed there for years.
Howard
Howard, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 Dec 2024
Always a great stay
Bianca
Bianca, 1-night romance trip
Verified Expedia guest review
2/10 Poor
15 Dec 2024
The absolute worst expirence ever. Hotel smells terrible and our room had TONS of roaches. They crawled in our food, they were all over the place once we had gone to bed. We got moved to another room temporarily before the same type of room was ready, and when they moved us to that room, there was urine in the toliet, the ceiling was dropping water in to the same toliet, and the room was super dirty. There was food wrappers in drawers and dirt and crumbs all over the floor. The nastiest place i may have ever been to. Staff was apologetic but you could tell they didn't care. The one time I don't read reviews I got this place. Other reviews mention roaches and how much this place stinks and is terrible. Stay away. Hilton should be embarrassed their name is attached to this.
EDGAR
EDGAR, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Dec 2024
Matthew
Matthew, 1-night trip
Verified Hotels.com guest review
8/10 Very good
9 Dec 2024
DawnRee
DawnRee, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Dec 2024
It was real nice and the peopel that works there was polite
Wendy
Wendy, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
9 Dec 2024
The staff
Justin
Justin, 2-night family trip
Verified Expedia guest review
8/10 Very good
8 Dec 2024
Front desk were very friendly.
kelly
kelly, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Dec 2024
Thanksgiving Week
We truly enjoyed our stay and the staff was great. We would recommend using something other than Styrofoam plates. Styrofoam is definitely disappointing to see in hotels these days. Other than that we thoroughly enjoyed our stay. We'll be back!
Verified traveller
7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 Dec 2024
Nice and clean
Maira
Maira, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Dec 2024
I like the suite they gave us. It was nice and confortable.
Maira
Maira, 1-night family trip
Verified Expedia guest review
2/10 Poor
22 Nov 2024
Filthy hotel. Do not book
The room was filthy and we asked for our money back and left. Even after a long drive. Mold and mildew were everywhere in the bathrooms and the beds were absolutely disgusting under the sheets. It was disgraceful. We booked through hotels.com and it made me not want to use them again because it rated this property as excellent and it was anything but.