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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property
Suburban Glen Allen hotel with 24-hour fitness

Choose dates to view prices

Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Premium bedding, individually furnished, desk, iron/ironing board
Exterior
Courtyard
Lobby

Reviews

8.0 out of 10
Very good
In Richmond's business district, Homewood Suites by Hilton Richmond-West End/Innsbrook offers a homey atmosphere with to-go breakfast and grocery shopping service. Relax in the lobby near the cozy fireplace or recharge at the 24-hour gym. The helpful staff has left a lasting impression on previous guests.

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool access
  • 24-hour fitness center
  • Seasonal outdoor pool
  • 24-hour business center
  • Business center
  • 3 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Free grocery shopping service
  • Lobby fireplace

Feel at home (6)

  • Free cribs/infant beds
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Living room
  • Premium TV channels
The current price is CA $152
CA $177 total
includes taxes & fees
Apr 30 - May 1

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

Full-size fridge, microwave, stovetop, coffee/tea maker

Suite, 2 Double Beds

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Full-size fridge, microwave, stovetop, coffee/tea maker

Suite, Accessible, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 6
  • 2 Double Beds
Lobby

Hyatt Place Richmond/Innsbrook

  • Pool
  • Free breakfast
  • Pet-friendly
  • Parking available
7.8 out of 10, Good, 1,000 reviews
The price is CA $165
CA $192 total
includes taxes & fees
Apr 18 - Apr 19
Hyatt Place Richmond/Innsbrook
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About the area

Map
4100 Innslake Drive, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 5 min drive - 4.3 km
  • Henrico Doctors' Hospital - 9 min drive - 8.5 km
  • Lewis Ginter Botanical Garden - 12 min drive - 12.6 km
  • University of Richmond - 13 min drive - 13.0 km
  • Virginia Commonwealth University - 17 min drive - 19.8 km

Getting around

  • Richmond Intl. Airport (RIC) - 28 min drive
  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Main Street Station - 18 min drive
  • Ashland Station - 21 min drive

Restaurants

  • ‪Golden Corral - ‬18 min walk
  • ‪Noodles & Company - ‬9 min walk
  • ‪Silver Diner - ‬5 min walk
  • ‪The Beach House - ‬9 min walk
  • ‪Five Guys - ‬9 min walk

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

Homewood Suites by Hilton Richmond-West End/Innsbrook puts you within a 15-minute drive of Short Pump Town Center and University of Richmond. For a bit of exercise, you can visit the 24-hour fitness center or go for a swim in the seasonal outdoor pool. Fellow travelers love the helpful staff.

Languages

English

At a glance

DONE

Hotel size

    • 123 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free secured onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas
    • No alcohol allowed onsite

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 6:00 AM–10:00 AM
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception (select days)
  • Snack bar/deli

What to do

  • Access to nearby outdoor pool
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference space (743 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1998
  • Safe-deposit box at front desk
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Thin carpet in room

Room amenities

Be entertained

  • MP3 docking station
  • 47-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Individually furnished
  • Separate dining area
  • Separate living room

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers

Food and drink

  • Full-sized refrigerator/freezer
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Toaster
  • Cookware, dishes, and utensils
  • Ice maker
  • Paper towels

More

  • Daily housekeeping
  • Mobile key entry
  • Restaurant dining guide

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10 PM
  • The seasonal pool is open from June to September
  • Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Frequently asked questions

Does Homewood Suites by Hilton Richmond-West End/Innsbrook offer free cancellation for a full refund?

Yes, Homewood Suites by Hilton Richmond-West End/Innsbrook does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10 PM.

Are pets allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Homewood Suites by Hilton Richmond-West End/Innsbrook and nearby?

Have fun during the warmer months with activities nearby such as hiking. Enjoy amenities like a seasonal outdoor pool, a 24-hour fitness center, and a picnic area. Homewood Suites by Hilton Richmond-West End/Innsbrook also has access to a nearby outdoor pool.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and cookware.

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Reviews

8.0

Very good

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

The only problem I had was it sounded like a dance party above me and didn’t get much sleep and the fan in the room sounded like it was going to fly off so didn’t use it
Marc, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Jamil, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good quality overall
Solid choice, rooms were very similar to a Residence Inn - very comfortable for a family. Breakfast was quite good with tacos and burritos!
Margaret, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Vladimir, 5-night trip
Verified Hotels.com guest review

4/10 Fair

The staff was amazing and did everything they could to accommodate their guest. Special shout-out to Greg at the front desk for his professionalism & Chris in Maintenance/Housekeeping for making my stay more welcoming by cleaning my not so clean bathroom in the room (not sure which one he works in). I won’t make this long, so let’s get to it. This was a nearly 300.00 room w/taxes included for a 2.5 star hotel.
Monique, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jermaine, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Albert, 2-night trip
Verified Hotels.com guest review

2/10 Poor

The room was filthy. There was pink mold in the bathroom and black mold on the ceiling. The room had a deep smell of mold and must. It was terrible. The door was broken and looked to have been altered. I was not able to lock the dead bolt and had to place chairs inside the door. The staff was responsive and friendly but the condition of the room out weighed that. We didn’t feel safe and you left with a layer of funk because of the mold. Very disappointed.
Aubrey, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

It was dirty, broken bed, just overall disappointed with our stay.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Devon, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Julie, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Okay
Our stay was relaxing and enjoyable. My only issue was the doors. Room door, bedroom door, bathroom door, closet doors were all in poor condition.
Alisa, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Markel, 1-night trip
Verified Hotels.com guest review

6/10 Good

A lot of this property was worn down. The bathroom was a rusty. Everyone was wonderful that we met. Breakfast was delicious. It just needs a really good upgrade.
Tara, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Sandisiwe, 2-night trip
Verified Expedia guest review

8/10 Very good

Staff was polite breakfast was good. Bath room needed an upgrade
Chanelle, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Jose, 2-night trip
Verified Expedia guest review

4/10 Fair

Jack P
I have stayed here several times and the hotel is becoming dated lots of stuff in the rooms like your coffee pot and electrical outlets do not work. Came in to pillowcases on the bed, but no pillows took hours to get the pillows. Never did get a replacement coffee pot. The breakfast which used to be exceptional is now less than average. In other words, I’m not eating there food it’s nasty. The bagels were hard and stale and plain. The eggs were powdered eggs with cheese in the middle, which were absolutely awful. I will not be staying there anymore, which makes me sad. I have stayed there for years.
Howard, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Always a great stay
Bianca, 1-night romance trip
Verified Expedia guest review

2/10 Poor

The absolute worst expirence ever. Hotel smells terrible and our room had TONS of roaches. They crawled in our food, they were all over the place once we had gone to bed. We got moved to another room temporarily before the same type of room was ready, and when they moved us to that room, there was urine in the toliet, the ceiling was dropping water in to the same toliet, and the room was super dirty. There was food wrappers in drawers and dirt and crumbs all over the floor. The nastiest place i may have ever been to. Staff was apologetic but you could tell they didn't care. The one time I don't read reviews I got this place. Other reviews mention roaches and how much this place stinks and is terrible. Stay away. Hilton should be embarrassed their name is attached to this.
EDGAR, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Matthew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

DawnRee, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was real nice and the peopel that works there was polite
Wendy, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff
Justin, 2-night family trip
Verified Expedia guest review

8/10 Very good

Front desk were very friendly.
kelly, 1-night trip
Verified Hotels.com guest review