2/10 Poor
25 Feb 2025
Don't do it!!!
I booked through hotels.com and the page froze during booking. I restarted and booked again. Hotels.com ended up charging me twice. I called immediately and was told they would work on a refund. After days of back and forth, Hotels.com claimed that Hampton wouldnt allow a refund even though it was obvious that I was booked twice for the same name and same night. I let the front desk know that one of the bookings was invalid and not to hold the room. After days of back and forth, Hotels.com claimed Hampton wouldnt allow a refund and the hotel told me that it was not them, this was a hotels.com thing. I am out $268 that hotels.com stole from me after their system froze. They are continuing to blame Hampton and stating that Hampton is the one blocking the refund. Any customer should be weary and book directly with hotels as Hotels.com has no issue stealing and lying. I have booked 100's of rooms over the years and was a gold member for many of those years because I travel alot for work. After being loyal to hotels.com all this time, they thanked me by stealing $268 from me and taking no responsibility at all. Shame on you Hotels.com and shame on you Hampton for working with such a shady service that has no care for their customers whatsoever.
Colt
Colt, 2-night trip
Verified Hotels.com guest review