Super well situated and very nice. The personnel is very polite and helpful although a little disorganized. When it came to checking out the wanted to charge us again for the room. We had prepaid the stay and had to prove it.
The rooms are very comfortable. Would definitely recommend it for a short stay in Interlaken.
Rooms were ok but worst part was the ac was not working in the room. I asked the front desk and they said it was what it is. It was so pricy and we expect some decent service. Such a waste if money⊠my family could not sleep in hot weather..
The Worst Hotel Experience Weâve Ever Had
We were a group of four couples, each paying over $1,600 for a three-night stayâand it was an absolute disaster. The rooms were in terrible condition, and none of them had functioning air conditioning. Sleeping was nearly impossible due to the heat and discomfort.
Even if this place is offered for free, do yourself a favor and avoid it. Truly a horrible experience from start to finish.
The Hey Hotel exceeded our expectations! The hotel is only a short walk from the Interlaken West train station, close to shopping, and food. The staff were lovely! The breakfast staff were so nice to our three kids and the housekeeping staff went out of their way to arrange their toys in a fun way around our room which the kids LOVED! I would recommend this hotel to everyone and would stay here again!