Requested an accessible room, non-smoking, they only had a smoking room on the first floor, was told you couldnât smell it but non-smokers can always smell it. The wall a a huge patched area and it looked like the ceiling had water stains. The electric next to the bathroom (hair dryer and other wall) couldnât curl my hair in there. Shower must leak because water soaked the floor. There wasnât a blanket only a sheet and the cover(the one that doesnât get washed), room was not so good!
However, the staff were AMAZING, very friendly. The breakfast was good.
I had to wait almost 15 minutes for front desk to show up, was about to call toll free # when rep came up, said she was in bathroom. Desk did have a dial 0 stand for assistance but when I tried that, all it did was ring front desk which did no good.
Room / sheets / towels clean, but bedspread had multiple holes that looked like burns. Mattress had large butt shaped dent in one side where apparently very large person had slept before. Shampoo and conditioner bottles in shower practically empty at use, body soap bottle had just enough for single use. Bathroom walls and 1 wall in room had drywall repairs but not sanded or repainted.
The first room had a non-functioning TV. The second room had no heat. I told the manager and nothing was done. I told them next day and finally the controls were replaced. Otherwise, everything was as expected.