I checked in at 1am and the bed sheets and pillow cases were dirty. Couldnât find the remote for AC as well. Itâs supposed to have 24 hour front desk but there was no one after we checked in and we called the phone number and no one answered. We couldnât use the AC so opened the window and slept. The pillow cover was dirty so we covered it with towels and slept. In the morning, we talked to the front desk and he apologized and he said he will inform the cleaning team. I booked 4 nights but after 1 night I checked out so I asked him for refund for rest of the trip. He said he will talk to Hotels.com and follow the guidelines. I talked to hotels.com and they said they had hard time talking to them but eventually they refused the refund for three nights that I did not stay. I visited Korea for my dadâs funeral and my momâs place has only one bathroom so thatâs why I booked the hotel but it ruined my whole trip. I only stayed only one night and got charged for almost $400
Needs to pay attention a bit more to the cleanness of the rooms. Some rooms for example offer a Styler but they reack to humidity and sweat from other guests. My guess those are not properly cleaned between stays.