4/10 Fair
May 11, 2025
I had requested a ground floor room when i made reservation and when i arrived he said they were all booked. My mom has trouble doing stairs and it was a real Hassel. The guy didn't seem to care. The tv wouldn't work. They didn't know how to fix it. I finally got it using my own hot spot!! Which is ridiculous!! The fridge wasn't cold but the freezer worked. We didn't have an ice bucket and they didn't have any extra. The key doesn't work for the back door of the room. So if you go out that way you can't lock it. The comforters are extremely rough and uncomfortable and no other blankets to use. The shampoo, conditioner and body wash were very watered down. Overall disappointing stay!
Verified traveller
1-night family trip
Verified Hotels.com guest review