Bed was uncomfortable, shower drain had not been cleaned and was clogged with hair. Elevator seemed to be on its last leg. Service staff were excellent and we enjoyed Bostonâs Pizza.
Desk Registrant and manager, Aaron, of this expansive welcoming lobby made this Four Points an oasis in the hot desert for us. He is an excellent representative of the Marriott spirit. Admit to being somewhat surprised in Yuma, AZ.
I am absolutely disappointed in Hotels.com. i booked a trip to the Four Poi ts Sheraton in Yuma, Az, paid in advance, and purchased the insurance only to be told (and proven) by the hotel that my reservation was NEVER made with the hotel. So I call Hotels.com to get the issue fixed and was told that even though I did purchase the insurance the only way they could refund my purchase is if the Hotel Denies my reservation!! The hotel CANT deny the reservation because they never received it! I drove 4 hours here, planned on dinner and a seim eith the kiddos, we arrived at 6:15 and its currently 8:20 and kids are in the car asleep and the hotel is still on the phone with Hotels.com!!!
Property is near interstate and airport so itâs noisy. Upon check in we were put in a room with two beds, even though I had booked a king. Once asked, they honored our reservation. They failed to inform us that rooms are only cleaned every other day unless requested. We ended up having to get fresh towels from the front desk, our trash was overflowing in the room. Very disappointed with the experience, there are 2 other hotels right beside this one. For the money spent, I would expect my room to be made up daily.
Loved our stay everything was spotless. Bedding was soft and the bed was so comfy even with all my back issues I loved it. Shuttle service was quick to the airport. Restaurant food was exceptional. Amenities were plentiful. The shower had large shampoo body soap and conditioner no stingy tiny bottles. The only thing I would change is the shower head it was small and pressure was low.
Room was very spacious. Hotel was spotless and seems brand new. The suite was perfect for our family of 4 with teens. Location was perfect! Highly recommend!