It was Ok----Excellent property is in need of TLC.
4Days/3 nights and no sheets were changed. Original towels and one replacement only during stay. Breakfast was sub par. This used to be a class place. Last time we will stay. Go to the new Fairfield.
Had a great stay at Norfolk Lodge and Suites. The room was beautiful, clean and roomy. The staff was friendly and super helpful. I highly recommend this hotel.
The last time we stayed here, we got a really nice room. This time we got a room that had not been updated. It was kind of a let down. For example: The showerhead had mildew on it.
Wanted a room with a separate bedroom and there wasnt a door.. wasnt anything like we thought we were getting.. was a lot smaller room. The fridge freezer door is broke and fell once we opened the door. The pull out couch mattress was dirty and no sheet to put over it. The pool was not in good shape.. the water was murky and the smell was awful.. we all have soar throats from it.. the chlorine was so so so strong. They should have ceiling fans and better ventilation in there. Not worth the $200 spent and not even for a full days stay either.
Beautiful facility! Clean, friendly staff, quiet atmosphere, large room with a comfortable bed, good selection at breakfast with clean tables at which to eat. We will be back! My only suggestion would be to install a taller toilet and additional grab bars in your handicapped accessible bathroom.