We booked 4 star hotel and came to 2 star hotel. ac did not work, room was not clean. It was very very dirty and impossible to breath. No one offered to clean the room, no one offered a different room. We checked out and went to Legendale 5 star hotel 5 min away. Same area and there we got 5 star all the way. Hotel did refund the remaining nights to us - that was good lol
Overall a good stay, location is good (15 minute walk to Wangfujing street and same to nearest metro station). Our only issue was the first night, our room smelled strongly of cigarette smoke even though we were on a no smoking floor. We spoke to reception about this the next morning and to their credit when we got back from our days tour the room was much fresher. A couple of times after this when we exited the lift on to floor 10 again the smell of cigarettes was very strong. It seems some people just don't take notice of all the signs everywhere.
Apart from that everything was more than acceptable.
Very comfortable rooms, spacious with plenty of amenities. Breakfast is very rich and diverse. Location very convenient and most importantly, you can easily find some employees who speak little english.
The location of this hotel is good within walking distance to town centre. But it was quite hot during my visit in late April and there is still no aircondictioning in the hotel. Electric fan is available on request but still far too hot for a comfortable sleep at night time. Also, there was an electric short circuit dring my stay and the whole hotel was in complete darkness for about few minutes. Besides, the TV receiving signal was poor as there was no signal coverage in one particular night for the whole night and also occassionally out of signal for other two nights during my 3 nights stay and I only watched TV when I went back to hotel at night time. So, I think the signal problem needs to improve.