Our stay started with bad customer service. Rachel wasn't very helpful and seemed irritated with everyone that she was checking in. Later, I went to the dining area for coffee, and to find a plastic spoon. I asked Rachel for one and she accused me of going into their pantry. I told her repeatedly that I did not go into the pantry. I walked away in dismay.
The location was inconvenient. There was a Dollar General right next to the hotel and a Jack in the Box, but because there were no pass-thru driveway or entry through the parking lot, you had to exit onto the service road of the freeway and drive to the next exit and loop all the way back to the road on the other side of the hotel to get to DG or Jack in the Box. Having one entry and exit to the hotel, located off the service road was a personal annoyance. It might not bother other people.
The room was nice and clean, and the maids were very kind and helpful. The indoor pool was extremely cold and there were never any pool towels available. The breakfast was okay. The cereal options were Raisin Brand and Cornflakes. Great options for adults, but not kids. The sausage and eggs were like any other continental breakfast. The waffle batter was as thin as water and for some reason, after trying 4 times, the waffles kept coming out uncooked in the middle, even after I left it in there for an additional minute. It was weird. Needless to say, I took my kids to Denny's for breakfast. Overall, I will not go back to this location.