Very nice, comfortable new hotel. Good breakfast. Location is not so good. Service is ok for a 4 star hotel (even the hotel could have been 5 star, it is not).
Nos ha encantado la estancia en este lugar. Nos ha sorprendido la ubicaciĂłn, la limpieza, la arquitectura, el olor, los espacio, la exquisita atenciĂłn del personal, la tranquilidad. Perfecto para desconectar.
Amazing stay at Bancal! The hotel is huge, green, sustainable, the view of the Teide incredible and the service excellent (thanks to Charlie!). We ate at the buffet and the food was really good and the staff kind and professional. Overall, the quality/price is unbeatable and we really had a lovely stay.
Hotel ziet er nieuw uit. Kamers ruim genoeg. Goed eten. Vriendelijk personeel. Prachtige verwarmde zwembaden. Mooi uitzicht op Tenerife. Ligt wel afgelegen van uitgaansmogelijkheden. Voor wandelaars prima gelegen. Shuttlebus naar San Sebastian (niet gratis). Absoluut een aanrader maar niet voor meerdere weken. Geweldige Belgische gastheer.
Ganz neues Hotel mit interessanter Architektur, freundlichem Service, vielen Pflanzen und sehr gutem Buffet. Schöne Pools mit Aussicht auf die Klippen. Kein Zugang zum Meer und zu weit weg zu Fuss von San Sebastian. Entweder braucht man ein Mietauto, Taxi oder bucht AusflĂŒge im Hotel.
Great getaway. We spent a long weekend here. And I must say this was one of the best hotels I have ever stayed at. The pools were gorgeous bad the rooms really clean and newly refurbished. I love the brutalist architecture and it was the best food on the island period.
Everything was amazing! I really love our stay here. It would be good to write in the descriptions what is included and what is not, because it is not clear. We had to pay extra for the spa, which was surprising for a spa resort. But everything else was more than wonderful - both the service and the attitude and the quality.
Very nice, new hotel. Good breakfast.
Service not 5 star (but also, this is not a 5 star hotel - it is 4 star). Fantastic view. Very nice pool areas.
A little far away from the city (or anything) - you need shuttle, taxi or car.
We were surprised that we had an issue where we had to leave very early ( 5.45am ) to catch the ferry to Tenerife and checked
that we could get a takeaway breakfast as the restaurant would not be open at that time.
On checking in, we mentioned our departure time and were told we would be ok getting a takeaway breakfast. However, the next day we went to the restaurant and it was closed. There was 1 staff member starting to get things prepared but she advised that they were not open until 7am.
After going back to Reception to make them aware, they phoned down and got the restaurant to give us some coffee and cold pre prepared cheese and meats. This we appreciated but was not takeaway. Seems like communication in this newish Hotel not great.
A lovely new hotel in a stunning setting built to blend in with very imaginative architecture
Our room was very comfortable with very good facilities
The downside was that the bars had run out of tonic, our choice of wine was out of stock and even a large bottle of water was unavailable in the restaurant on the second night. This may seem nitpicking but it should not have happened
The staff were all very attentive and the general facilities and pools first class
Veldig gjennomfĂžrt hotel designmessig. Flotte uterom. Delig frokost og middags buffet.
Veldig hyggelig service
Litt trege med kaffeservering til frokost.
Savnet shuttle til sentrum da hotelet ligger lite sentralt