2/10 Poor
22 Nov 2024
Never again.
Booked 2 consecutive stays- one for 2 nights, and an additional night after for a work trip. First booking had no issues upon check in. Second booking was denied because according to the front desk “they are not affiliated with hotels.com” and refused help and ignored me unless unless I paid for the room again- even though I provided the confirmation and showed proof of the reservation. Front desk staff was absolutely rude and wouldn’t even acknowledge me after I asked repeatedly to have them look in the system at the previous stay that I checked out from this morning.
Tim
Tim, 2-night business trip
Verified Hotels.com guest review