2/10
I selected this property based on the advertised amenities—including a gym, rooftop access, and self-parking—which were essential to me as I was traveling for work.
Unfortunately, upon arrival, I discovered that none of these features were available:
• There was no access to the gym or rooftop as advertised.
• Although the listing and pre-arrival email stated that one unassigned parking space was included, parking was not accessible, causing a major inconvenience since I drove into town.
• Additionally, the concierge staff during the afternoon and evening hours were unprofessional, and the front desk served more as a social hub than a guest support area.
While the room itself matched the listing, the overall experience fell short of the expectations created by the listing.
false representation so disappointing
Dominique
Voyage d’affaires de 2 nuits