we had a family party, and there was a few things which I was not very happy about, the family booked a table for an evening meal months a ago, and we found out that the hotel messed up the booking so all the family could not sit together!!! i I had brought drinks and was over charged and this happened many times with my family group which is terrible service at the main bar, then my wife phoned up regarding there allergies which the hotel swore blind they could cater for her, they could not cater for her at all, so I had to drive out of Dunston hall to go and get food so again could not eat with the family, the staff expected my wife to eat bland food because they could definitely not cater for people with allergies, the staff came over with a folder that was so big to look at the allergies list with my wife!!! we are in the year 2000 surly they could update this list on to a tablet !!! in the room, the sheets were do old and when you moved I woke up my wife and vice averse! this place could be so much better, the only thing i can say is the golf centre personnel were excellent and they are the only thing keeping this place going, the staff at the golf centre were so helpful. I don't think the family of 15 will be having our gathering again at Dunston hall, in fact we should be re-inbust some money back for our stay and for all the family who had issues throughout the 2 days of our stay and for the one day I stayed, thank god I only stayed 1 day, never agin!!!