Where to begin. We chose this hotel because of the positive reviews, which must be fake. When you enter the lobby and bar area, it does look pretty and inviting, and that’s about it. This was our first time in Antalya and we booked 4 nights, specifically requesting queen/king bed and non smoking room. Our request was not met, our room smelled like literal cigarettes and we had two beds, lots of dust everywhere, in the bathroom soap bottles and hair dryer was covered in so much dust, I have never seen anything like that. Rooms have no proper insulation, you can literally hear people argue, cry and fight. The balcony door doesn’t seem to be sealing well when closed, and you hear every thing from the outside. When we brought this issue to reception staff they refused to give us another room, promising that they would do it the next morning. When we wanted to speak to the manager, manager was unavailable. Things started to get moving when I contacted Expedia to change my reservation and to check out earlier than original date, while Expedia didn’t really do anything claiming that the manager of the hotel would have to approve early check out, hotel staff did give us another room that was non smoking… food was good.
In conclusion this hotel needs major renovations, carpet is disgusting in common areas,has so many spots. Bath/shower area smell kinda moldy. Overall our trip to Antalya was wonderful, just disappointed with the hotel and service. And we paid $1500 for 4 night. ✌️