2/10 – Médiocre
26 déc. 2024
A Dreadful Nightmare of Filth & Roaches!!
I had booked 2 nights but that was before i discovered how horrible this was going to be! The carpet & sofa had terrible stains along with cigarette burn holes in the linen & i found dead cockroaches in the furniture!! I told them at the front desk also those i had killed as in very live ones, tissues in hand to show proof & took photos yet they offered no refund nir even cared! Then the next morning after having killed another roach, told this other Staff...i wanted a full refund for both nights since they charged me upon entry yet ge only gave me 1 night refund & i only stayed 1 night....yet for rhis horrible experience i thought the least they coukd do is give me a full refund! This was a dreadful experience & yet they showed no sympathy nor even an effort to fix this i had to request the refund srveral times & show them proof & photos. Please, see to it this Regency Inn & Suites on Garth Rd Baytown TX, is taken off your list esp through Planet Fitness with whom i am a Member of. They must be shut down to have these bugs exterminated & rooms be sterilized & cleaned befor ever offering service to the public, again! This was a shock filled Nightmare!
Karen V
Karen V, voyage d’affaires de 2 nuits
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