Property was really good. Clean and maintained. Turn off of our stay was the bathroom condition. It stinked when water flowed into sink also faced problem with exhaust. Service was late.
I was disappointed to see that the maintenance of the property was not good, the taps did not work, the wash room was dirty and the room service was pathetic
First the good things: staff was prompt and humble, evening cultural hi-tea set up was entertaining.
But won't repeat this hotel for below things:
1. Most inconvenient hotel for tourists: they don't allow autos inside the hotel and don't have any shuttle to take you from the main gate to hotel lobby. So you have to walk up the hill to the lobby. In city like Udaipur where half of the attractions are not reachable by car and autos are the only option to roam around. It was so frustrating especially fory mom who can't walk much.
2. Uncleaned bathrooms: on the outside hotel looks presitine, but bathroom were terrible. It felt like we are residing in a 1-2 star hotel
Rooms are not Updated. Iron had mold on it and shower knobs fell out and no one fixed it. The manager of this property isn't a nice person even though we've booked 6 rooms at about $500 USD a night they didn't care about us not having hot water to shower or even a shower knob. Do NOT stay here. I've never been treated like this before. The overall staff is friendly but Management team is horrible and treat their staff bad.
Wow from outside but soon as you enter in property drama start.Staff look overtired and customer service donât have enough staff.View from our first room window wad waste land and whole window seal covered with pigeons poo .All night people from wedding reception making loud noises so not sleep well.Amazing property and nice touch that they do evening coffee and tea with cultural activities.We were looking forward to stay at this property and enjoy but they have ruined our holiday.Upstairs restaurant has fantastic view but food and service is not good and we probably had worse breakfast in our 2 months holiday.We stayed in deoghar in 3 /4 star hotel and there breakfast,restaurant food was amazing and service is like 10 star .When you choose to stay in this kind of hotel you have high expectations and Radisson are failing every time,in last 2 months we probably stayed 10 Radisson property and they are not doing well but this hotel is the worst experience we had .
Everything was perfect at the property except the noise after hours (after 11 pm). Wedding guests were allowed to make noise to a degree where we couldn't fall asleep until 4 am. This is completely unacceptable and unfair to other guests at property. The walls are thin and we could also hear guests talking loud at midnight 4 rooms away from us. We had to let them know to keep the noise low. Didn't expect this paying top $ for the stay.
I would have definitely given a 5 star rating otherwise.
At first we thought it would be a great experience as the check-in procedure was smooth, property condition was excellent but then the entire stay was horrible for us. Specially the service part, we asked the roll away bed to be placed in one of the room which took them 4 hours to provide. We called numerous time for the same but at the end we have to asked one of the floor man from the floor for assistance to install the roll away bed and hygiene procedure what we saw at swimming pool area is very unsafe and completely unacceptable. We were party of 14 people who used the pool and after that went to our rooms, and we saw them folding the same used towel and kept it there to be use again for new guest. We have recorded the person folding the same towel and showed them and complaint to manager upon check out but they did not believed us and did not took any actions. I would never stay here again and will definitely reach out to corporate about the same.