6/10 Good
May 5, 2025
Beautiful Hotel that Needs a Little TLC
The hotel itself was fine, but not spectacular. A few things we noted: (1) water pressure was absolutely abysmal both in the evening and in the morning. The shower is huge, but you have to stand only in the front 25% in order to wash. (2) We wanted to watch a hockey play-off game on abc - as in regular live TV. We couldn't get it on the TV. It was mostly frozen on the screen all night as it tried to get enough bandwidth to stream. We ended up connecting an iPad to the wifi and watching it on our home TV provider. Finally (3) as I was walking in the transition area between carpet and tile (near the kitchen), I stepped on what felt like carpet nails sticking through. I immediately pulled my foot back, told my husband not to step there, and avoided the spot all night. (4) They now have a little card that invites you to tip their cleaning staff via your phone. Unfortunately when I tried to do this, my actual room cleaning lady wasn't listed as an option, so ??? I didn't want to tip housekeeping in general, I wanted to tip my cleaning lady. The room itself was clean. Check-in was a breeze. The breakfast area was great albeit very busy before cruises (best to go not at 9:30am if you can help it). We enjoyed our stay, but were disappointed in the points made above.
Pamela
Pamela, 1-night trip
Verified Hotels.com guest review