I’m not one to leave negative reviews, but my recent stay at Hyatt Place Corpus Christi warrants serious attention. From the moment we arrived, basic safety and cleanliness were glaring issues. The doors on our floor failed to close properly, requiring physical effort to latch them. Their alignment was visibly off, and as I walked the hallway, I saw this was a widespread problem which was an unsettling safety concern.
Inside our room, a strong chemical odor lingered, and dust covered multiple surfaces, including the mini fridge. Most concerning, dog waste sat outside the front entrance for four days without removal which was a clear sign of neglect.
Housekeeping was entirely absent during our five-night stay. I called repeatedly for towels, tissues, toilet paper, and trash removal on days two through four, but received no response. I asked housekeeping staff directly as I passed them in the hallway and they assured me towels would be delivered, dirty ones collected, and our trash emptied. None of those promises were kept.
It’s disheartening to experience such disregard for basic hospitality standards, especially from a brand like Hyatt. Guests deserve better.